Fertility Bridge

Client Account Manager – Advertising

Fertility Bridge

contract

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $35 per hour

About the role

  • Advertiser fully onboarded, up to 10 per month, including obtaining Advertiser intake, scheduling interviews when relevant, liaising with Advertiser Strategist, Senior Account Manager, and Advertiser Traffic.
  • Proactively address issues on due dates and deliverables with Advertiser.
  • All sponsor requirements are received, approved and delivered within deadline, including payments, agreements, the advertiser’s creative assets such as landing pages and lead magnets, and calls to action.
  • Proactively contact the advertiser regarding sponsor requirements and their deadlines.
  • Average satisfaction of all advertisers reported at >9/10 or >4.5/5.
  • Proactively address strategy, insights, opportunities, and relationship with advertiser.
  • Advertiser goes to you for all questions and issues on strategy, opportunities, insights, and working relationship.
  • Every advertiser question, comment, concern, responded to within 3 business hours (9a - 5p EST, Monday - Friday).

Requirements

  • A background in client management
  • A background in digital marketing or the fertility industry is a plus as well, but not required
Benefits
  • Project management software--Asana
  • Sponsor Deliverables - template for tracking advertiser deliverables
  • G Suite Google Doc template for Advertiser Strategy Intake File
  • Advertiser Shared Drives, to store all Advertiser-related files
  • Client agrees to Training materials on the way we conduct meetings, make tasks, and projects
  • Training materials on the way we delegate to outcome, using the outcome Hub
  • Sales Assistant, to help move order from sales
  • Production Project Manager who helps with deliverables like podcast episodes and news articles
  • Background on fertility field
  • History of and vision of Inside Reproductive Health
  • Deals are already sold, you do not have to sell
  • Founder to help close upsells and renewals.
  • Operations Manager
  • IRH Content Playbook to direct many advertisers’ strategy questions
  • Standard Operating Procedures (SOPs) and work instructions for our different offerings and sponsorship process, including Loom videos were helpful.
  • Brand Guide, Media Kit, and an overview of the deliverables for our offerings
  • A Library of current and prior podcasts and digests, our IVF Heroes Universe Directory, and our Industry Reports, to expand your knowledge of our offerings and the field
  • Client onboarding process has not been sufficient and is in the process of being overhauled. You will need to communicate about issues
  • Mode for collecting advertiser assets is being overhauled. You will need to communicate about any issues
  • Process for efficiently obtaining approvals from clients in phases may be insufficient, speak up
  • May need to improve process of how and what important information about account and campaign make it from sales to delivery
  • Our traffic system is simple right now, you may have to help as it gets more complicated
  • Reporting on data and its processes are incomplete, and we are slowly building our data capabilities
  • All senior-level campaign and account strategy is done by IRH founder, whose time is limited
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
client managementproactive communicationissue resolutionrelationship managementstrategic thinkingtime managementcustomer satisfaction focusproblem-solvingorganizational skillsresponsiveness