Ferguson

HVAC Technical Support Advisor

Ferguson

full-time

Posted on:

Location Type: Office

Location: Cincinnati • Ohio • United States

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Salary

💰 $4,767 - $7,625 per month

About the role

  • provide technical phone support to HVAC and Ductless contractors regarding installation and servicing challenges on equipment sold by Ferguson
  • travel to perform field visits as necessary for resolution of issues after appropriate phone support has been applied
  • instruct on how to proceed in repair or troubleshooting
  • determine best methods to satisfy contractor and end users
  • ensure customer/contractor represents product in an accurate and reputable manner
  • evaluate customer/contractor installations through field visits
  • act as a liaison between vendors and contractors/customers
  • build and maintain working relationships with sales associates and customers
  • conduct HVAC customer training at Ferguson, including individualized product and customer specific needs
  • conduct HVAC training at contractor's location as needed
  • provide HVAC technical support and training to the inside and outside sales team in branches
  • participate in continuing education and professional development as required
  • participate in new product support and training as required
  • support outside sales with customer visits as needed
  • accurately document all conversations and field visits
  • be responsible for accurate processing of vendor paperwork and claim entries, including warranty issues, labor reimbursements, and equipment concessions
  • ensure credits are submitted to the appropriate Ferguson channel for writing of the credit

Requirements

  • 5+ years HVAC field service and/or distributor field service experience required
  • possess an exceptional understanding of field service skills as they relate to HVAC equipment installations and troubleshooting
  • understanding HVAC field service tools and equipment and their use
  • familiarity with residential and commercial unitary systems and ductless systems preferred
  • excellent customer service skills
  • organizational skills
  • the ability to communicate effectively, both orally and in writing
  • basic computer skills, including Microsoft Office tools
  • enthusiastic approach to customer service and the desire to train others
  • the ability to travel, sometimes overnight
Benefits
  • health insurance
  • dental
  • vision
  • paid time off
  • life insurance
  • 401(k) with company match
  • mental health coverage
  • gender affirming benefits
  • family building benefits
  • paid parental leave
  • associate discounts
  • community involvement opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HVAC field serviceHVAC equipment installationsHVAC troubleshootingfield service skillsresidential unitary systemscommercial unitary systemsductless systemscustomer trainingvendor paperwork processingwarranty issue resolution
Soft Skills
customer serviceorganizational skillseffective communicationenthusiastic approach to customer servicerelationship buildingproblem-solvingtraining othersliaison skillsdocumentation skillsadaptability