Ferguson

HVAC Technical Support Advisor

Ferguson

full-time

Posted on:

Location Type: Office

Location: Cincinnati • Ohio • United States

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Salary

💰 $4,767 - $7,625 per month

About the role

  • provide technical phone support to HVAC and Ductless contractors regarding installation and servicing challenges on equipment sold by Ferguson
  • travel to perform field visits as necessary for resolution of issues after appropriate phone support has been applied
  • instruct on how to proceed in repair or troubleshooting
  • determine best methods to satisfy contractor and end users
  • ensure customer/contractor represents product in an accurate and reputable manner
  • evaluate customer/contractor installations through field visits
  • act as a liaison between vendors and contractors/customers
  • build and maintain working relationships with sales associates and customers
  • conduct HVAC customer training at Ferguson, including individualized product and customer specific needs
  • conduct HVAC training at contractor's location as needed
  • provide HVAC technical support and training to the inside and outside sales team in branches
  • participate in continuing education and professional development as required
  • participate in new product support and training as required
  • support outside sales with customer visits as needed
  • accurately document all conversations and field visits
  • be responsible for accurate processing of vendor paperwork and claim entries, including warranty issues, labor reimbursements, and equipment concessions
  • ensure credits are submitted to the appropriate Ferguson channel for writing of the credit

Requirements

  • 5+ years HVAC field service and/or distributor field service experience required
  • possess an exceptional understanding of field service skills as they relate to HVAC equipment installations and troubleshooting
  • understanding HVAC field service tools and equipment and their use
  • familiarity with residential and commercial unitary systems and ductless systems preferred
  • excellent customer service skills
  • organizational skills
  • the ability to communicate effectively, both orally and in writing
  • basic computer skills, including Microsoft Office tools
  • enthusiastic approach to customer service and the desire to train others
  • the ability to travel, sometimes overnight
Benefits
  • health insurance
  • dental
  • vision
  • paid time off
  • life insurance
  • 401(k) with company match
  • mental health coverage
  • gender affirming benefits
  • family building benefits
  • paid parental leave
  • associate discounts
  • community involvement opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
HVAC field serviceHVAC equipment installationsHVAC troubleshootingfield service skillsresidential unitary systemscommercial unitary systemsductless systemscustomer trainingvendor paperwork processingwarranty issue resolution
Soft skills
customer serviceorganizational skillseffective communicationenthusiastic approach to customer servicerelationship buildingproblem-solvingtraining othersliaison skillsdocumentation skillsadaptability