Ferguson

Sales Support Representative – HVAC

Ferguson

full-time

Posted on:

Location Type: Office

Location: Redwood City • California • 🇺🇸 United States

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Salary

💰 $23 - $37 per hour

Job Level

Junior

Tech Stack

React

About the role

  • Work together with Sales associates to support customer needs by determining the best products and solutions.
  • Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
  • Coordinate deliveries on behalf of customers.
  • Answer sales calls for general information, addressing and resolving customer concerns or questions.
  • Ability to effectively use customer relationship management (CRM) system and phone system.
  • Operate cash registers and follow established cash handling procedures.
  • Prepare and stage orders for customer pick up.
  • Maintain store appearance and merchandising standards as advised.
  • Ensure that merchandise is restocked and placed in their respective areas.
  • Maintain a safe working environment including PPE (Personal Protective Equipment).

Requirements

  • 1-3 years of sales and/or customer service experience is preferred.
  • 2-5 years of HVAC product knowledge highly preferred.
  • Exhibit strong skills for sales, including the ability to upsell.
  • Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
  • Ability to react well in a fast-paced environment & follow through on commitments.
  • Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
  • General digital literacy including Microsoft Office.
  • Ability to quickly learn product knowledge and processes.
  • Ability to lift, load, and deliver merchandise.
  • General math skills to allow for cash accounting.
Benefits
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • Life insurance
  • 401(k) with company match
  • Mental health coverage
  • Gender affirming and family building benefits
  • Paid parental leave
  • Associate discounts

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
HVAC product knowledgesales experiencecustomer service experiencecash handlingorder preparationmerchandisinglifting merchandiseloading merchandisedigital literacygeneral math skills
Soft skills
customer service orientedrelationship buildingdecision makingability to upsellfast-paced environment adaptabilitystrong communicationproblem solvingmotivationcommitment follow-throughtimeliness