FENKA Robotics

Customer Support

• Handle and resolve customer inquiries through our ticketing tool Zendesk (phone, WhatsApp, email)
• Maintain and update the customer database to ensure all information is accurate and up to date
• Manage and execute complex customer projects
• Create and forward support tickets to the appropriate departments to ensure timely problem resolution
• Support the development and improvement of customer service processes to increase customer satisfaction
• Conduct training sessions and workshops for customers to improve their understanding and use of our products

Customer Support Agent – Part-time