Fellers

Customer Support

• Maintaining departmental service level targets
• Responding to customer inquiries
• Processing Orders
• Providing positive customer experience by maintaining a positive, empathetic and professional demeanor toward customers at all times
• Have basic product knowledge
• Keep accurate records of customer interactions, transactions and complaints
• Effectively communicate and collaborate with colleagues as necessary for a seamless customer experience
• Additional duties as assigned

Customer Service Representative

Account Executive

• Conduct proactive outreach to assigned accounts to build rapport, identify needs, and increase share-of-wallet
• Use a consultative approach to uncover opportunities and guide customers toward high-value solutions
• Respond quickly and professionally to inbound inquiries
• Qualify opportunities, understand buying drivers, and guide prospects through the sales process
• Serve as the point of contact for a defined customer base
• Deliver consistent, reliable service and support while uncovering new growth opportunities
• Engage in strategic call campaigns to promote product launches, special offers, or targeted growth initiatives
• Partner with an Outside Sales Rep within an assigned territory to support lead qualification efforts and serve as a key contact funnel

Customer Service Representative

Inside Sales Representative