Feedzai

Product Support Engineer

Feedzai

full-time

Posted on:

Origin:  • 🇪🇸 Spain

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Job Level

JuniorMid-Level

Tech Stack

ApacheCassandraCloudDNSDockerJ2EEJavaRabbitMQSOAPSQLUnix

About the role

  • Serve as front line contact for our external customers by resolving pre-production and post production technical issues
  • Acting as a technical expert on Feedzai products, demonstrating leadership and working independently to resolve complex technical problems, including escalations to our development team
  • Resolve technical issues related to product and infrastructure in a 24x7 environment
  • Define, coordinate, and prioritize customer feedback and ideas into engineering requirements for future enhancements of services and work closely with Engineering and Customer Success Team to implement these enhancements
  • Occasionally work on internal bugs and supporting tools
  • Analyse complex problems from Feedzai's product and examine interaction between product and the customer's origin infrastructure
  • Facilitate the entire life-cycle for client resolution collaborating with the product team, account management team, and other customer success team members
  • Take ownership of customer issues until resolved and communicate with patience and empathy

Requirements

  • Bachelor’s Degree in Computer Science or a related field
  • 2+ years of java application support experience
  • At least 1 year of Client-facing experience, preferably in a 24X7 environment, with on-call duties
  • HTTP, REST APIs and JSON
  • Basic networking knowledge to debug network issues (e.g. DNS)
  • Unix, Log processing/log analysis
  • Knowledge of database management (i.e., SQL)
  • Familiarity with technologies like: Java Script, J2EE (using Tomcat and/or Websphere), Web Services (SOAP, XML), Configuring web servers (Apache, IIS) and the infrastructure necessary to support a dynamic website (load balancers, connecting to databases, etc), SQL and databases
  • Excellent written and verbal communication skills in English and Portuguese
  • Ability to work autonomously in a fast-paced environment
  • Added Plus: Understanding or experience with Cassandra databases (cqlsh)
  • Added Plus: Experience with container platforms such as Docker
  • Added Plus: Knowledge of messaging systems (RabbitMQ, ActiveMQ, ZeroMQ)
  • Added Plus: Previous experience with data science (machine learning, modeling, algorithms)
  • Added Plus: Fluent in a second language, preferably one of the following: French, German, or Spanish