Account Support Analyst
NCR Corporation
full-time
Posted on:
Location Type: Office
Location: A Coruna • 🇪🇸 Spain
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Ticket tracking and organization.
- Resource and supplier control.
- Ticket tracking until successful resolution.
- Manual ticket ITS closure and exception handling.
- SLA achievement.
- Support with billing and database management.
- Problem detection and service improvements.
- Organization and coordination of project execution.
- Preparation and monitoring of interventions.
- Updating and distributing documentation.
- Pre-validation of interventions.
- Coordination with the client to report progress and improvements.
Requirements
- Written and spoken English
- Organizational skills
- Prioritization and escalation management
- Excellent client communication
- Accustomed to working under pressure and towards goals
- Strategic vision
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
organizational skillsprioritizationescalation managementclient communicationstrategic vision