Feathr

Customer Support

• Respond to inbound customer questions via email and chat
• Ensure high customer satisfaction in all your interactions
• Loop in appropriate team to customer issues or opportunities to reach out
• Help define support processes and metrics
• Create and maintain support materials
• Always willing to find answers to all questions addressed to them
• Log all help desk interactions and document resolutions

Product Support Representative, Part-time

Revenue Operations

• The role will be the secondary technical admin for Planhat, and will take the lead for all internal Planhat user enablement and support.
• Besides training and troubleshooting, you will be asked to collect needs, scope projects, and complete the build-out of fields, reports, templates, and automations of moderate complexity within Planhat.
• This role will also ensure data is syncing correctly between Planhat and Salesforce (account data, product usage data, etc), and make minor updates to the Salesforce-Planhat integration and data mapping as necessary.
• Assist the Customer Success and Services leadership in capacity planning, account assignments, and compensation plan management for their teams, as well as reporting, analysis, and ongoing process improvement for their teams.

Senior RevOps Specialist – Customer Success Operations

Business Development Rep

• Generate new business opportunities for our sales team with target accounts through conference and event connections
• Initiate meaningful conversations with prospects and understand their unique challenges
• Travel at least once a quarter to attend events
• Engage prospects effectively, provide mentorship, and apply advice in real time
• Foster relationships and demonstrate the value of our software to drive growth

Product Support Representative, Part-time

Senior RevOps Specialist – Customer Success Operations

Senior Field Business Development Representative