Feathr

Support Engineer

• Solve technical problems and document and diagram their solutions
• Collaborate with members of other departments to ensure technical solutions meet the business interests of the company
• Provide real-time troubleshooting support of escalations from customers
• Become an expert on Feathr’s product and features, including how they interact with the different parts of our backend systems
• Compose thoughtful, personalized responses to customers for a variety of requests
• Develop a set of troubleshooting playbooks as a resource to help resolve issues more effectively
• Work on high-visibility, often challenging debugging scenarios

Product Support Engineer

Product Marketing

• Make Feathr easier to understand and sell
• Build and maintain Feathr’s positioning, messaging, and go-to-market foundations
• Work at the intersection of Product, Partnerships, Sales, Marketing, and Customer Success
• Enable teams through clear frameworks, templates, and source-of-truth assets
• Partner with Product and Leadership to turn strategy into crisp external language

Senior Product Marketing Manager

Backend Engineer

• Work under the direction of the Associate Director of Product Engineering on backend software development projects.
• Own your code from planning to maintenance to retirement.
• Work with internal and external stakeholders to develop requirements and design technical solutions.
• Collaborate with engineering colleagues to implement solutions.
• Deploy and monitor changes in production and address issues as identified.
• Plan and iterate over the product development lifecycle.
• Collaborate with members of other departments to ensure technical solutions meet the company's business interests.
• Ensure the integrity, availability, and confidentiality of Feathr’s data and operations.

Principal Backend Software Engineer

Product Manager

• Own our product backlog, defining and prioritizing features that empower nonprofits to effectively market to their audiences.
• Use data, research, and discretion to make product decisions that deliver customer and company value.
• Work with design and engineering teams to turn customer needs into actionable features.
• Collaborate closely with the Customer Education team to ensure documentation of features and provide training for internal and external customers.

Product Designer

• You'll be embedded in 1-2 product pods (Ads, Fundraising, Email, Integrations, or Usability)
• Collaborate with engineers, product managers, and stakeholders to design experiences that serve nonprofit professionals
• Own end-to-end design for your pod's initiatives
• Work from early discovery through implementation while collaborating with our Senior Product Designer
• Conduct user research and usability testing to validate design decisions
• Create design specifications and documentation that bridge design intent with technical implementation
• Explore AI-assisted design workflows and experiment with design-to-code tooling

Account Manager

• Lead and mentor a team of Account Managers, overseeing a portfolio of strategic nonprofit accounts, and ensuring excellence in account management practices
• Set strategic direction for account management initiatives, develop and implement comprehensive account plans, and drive efforts to achieve revenue targets and customer satisfaction goals
• Collaborate cross-functionally with Product, Marketing, Support, and Services teams to align customer needs with Feathr’s product roadmap and service offerings
• Act as the primary escalation point for key customer issues, leveraging your expertise to resolve challenges and maintain high levels of client satisfaction
• Analyze customer usage data, account history, and market trends to provide actionable insights and recommendations to improve client outcomes
• Continuously monitor and report on key performance metrics, including revenue forecasts, renewal rates, and customer satisfaction scores, to inform strategic decision-making

Account Management Manager

Platform Engineer

• Maintain and optimize cloud infrastructure, networking, and database systems to ensure high availability and performance.
• Implement and monitor security protocols to safeguard our systems against vulnerabilities and ensure compliance with industry standards.
• Manage and refine CI/CD pipelines for continuous integration and smooth software deployments.
• Develop and maintain Business Intelligence (BI) and reporting tools to support internal team operations and decision-making.
• Debug and resolve complex technical issues, providing hands-on support for environment setup and system optimization.
• Develop and maintain tools and processes to enhance system performance and reliability.
• Work closely with software engineers, DevOps, and other stakeholders to ensure seamless integration and operational support for new features.
• Collaborate with cross-functional teams to maintain consistent and reproducible development environments.
• Participate in incident response efforts, helping to minimize downtime and ensure quick recovery from system disruptions.
• Create and maintain detailed documentation of systems, processes, and configurations to ensure accessibility and knowledge sharing within the team.
• Perform regular audits and updates to ensure adherence to industry standards, such as ISO or SOC compliance.

• Design and implement backend features and services that ship to real users
• Solve technical problems and document their solutions for the team
• Collaborate with frontend engineers, product managers, and other teams to design and develop features
• Write clean, testable, performant code and thoughtfully review code written by your teammates
• Debug and resolve backend issues—performance bottlenecks, data consistency problems, production incidents
• Deploy your changes to production and monitor them for correctness and performance
• Participate in technical design reviews and architectural discussions
• Ensure the integrity, availability, and confidentiality of Feathr's data and operations
• Iterate on feedback and continuously improve technical solutions

Senior Backend Software Engineer

Frontend Engineer

• Design and implement frontend features and user interfaces that ship to real users
• Solve technical problems and document their solutions for the team
• Collaborate with backend engineers, product managers, and other teams to design and develop features
• Write clean, testable, performant code and review code written by your teammates
• Debug and resolve frontend issues—performance bottlenecks, browser compatibility problems, production incidents
• Deploy your changes to production and monitor them for correctness and performance
• Assist with mentoring and training of junior developers
• Ensure the integrity, availability, and confidentiality of Feathr's data and operations
• Iterate on feedback and continuously improve technical solutions

Senior Frontend Software Engineer

• Contribute to the technical systems that meet the advertising, marketing, and analytics needs
• Write and ship code that makes a real impact
• Collaborate with your team to develop features, fix bugs, improve performance
• Learn the ins and outs of a production system
• Participate in code reviews and learn from feedback provided by senior engineers
• Solve technical problems and document their solutions
• Plan and iterate over the product development lifecycle
• Work alongside other Product Team Engineers to design and develop features
• Receive feedback on your code and features and iterate
• Collaborate with members of other departments to ensure technical solutions meet business needs

Frontend Software Engineer

• Shape the technical direction of systems meeting advertising, marketing, and analytics needs
• Identify systemic risks before incidents arise
• Drive architectural decisions impacting reliability and scalability
• Mentor senior and mid-level engineers through design reviews
• Collaborate with engineering leadership and product managers