Feathr

Account Manager

• Lead and mentor a team of Account Managers, overseeing a portfolio of strategic nonprofit accounts, and ensuring excellence in account management practices
• Set strategic direction for account management initiatives, develop and implement comprehensive account plans, and drive efforts to achieve revenue targets and customer satisfaction goals
• Collaborate cross-functionally with Product, Marketing, Support, and Services teams to align customer needs with Feathr’s product roadmap and service offerings
• Act as the primary escalation point for key customer issues, leveraging your expertise to resolve challenges and maintain high levels of client satisfaction
• Analyze customer usage data, account history, and market trends to provide actionable insights and recommendations to improve client outcomes
• Continuously monitor and report on key performance metrics, including revenue forecasts, renewal rates, and customer satisfaction scores, to inform strategic decision-making

Account Management Manager

Platform Engineer

• Maintain and optimize cloud infrastructure, networking, and database systems to ensure high availability and performance.
• Implement and monitor security protocols to safeguard our systems against vulnerabilities and ensure compliance with industry standards.
• Manage and refine CI/CD pipelines for continuous integration and smooth software deployments.
• Develop and maintain Business Intelligence (BI) and reporting tools to support internal team operations and decision-making.
• Debug and resolve complex technical issues, providing hands-on support for environment setup and system optimization.
• Develop and maintain tools and processes to enhance system performance and reliability.
• Work closely with software engineers, DevOps, and other stakeholders to ensure seamless integration and operational support for new features.
• Collaborate with cross-functional teams to maintain consistent and reproducible development environments.
• Participate in incident response efforts, helping to minimize downtime and ensure quick recovery from system disruptions.
• Create and maintain detailed documentation of systems, processes, and configurations to ensure accessibility and knowledge sharing within the team.
• Perform regular audits and updates to ensure adherence to industry standards, such as ISO or SOC compliance.

Backend Engineer

• Design and implement backend features and services that ship to real users
• Solve technical problems and document their solutions for the team
• Collaborate with frontend engineers, product managers, and other teams to design and develop features
• Write clean, testable, performant code and thoughtfully review code written by your teammates
• Debug and resolve backend issues—performance bottlenecks, data consistency problems, production incidents
• Deploy your changes to production and monitor them for correctness and performance
• Participate in technical design reviews and architectural discussions
• Ensure the integrity, availability, and confidentiality of Feathr's data and operations
• Iterate on feedback and continuously improve technical solutions

Senior Backend Software Engineer

Frontend Engineer

• Design and implement frontend features and user interfaces that ship to real users
• Solve technical problems and document their solutions for the team
• Collaborate with backend engineers, product managers, and other teams to design and develop features
• Write clean, testable, performant code and review code written by your teammates
• Debug and resolve frontend issues—performance bottlenecks, browser compatibility problems, production incidents
• Deploy your changes to production and monitor them for correctness and performance
• Assist with mentoring and training of junior developers
• Ensure the integrity, availability, and confidentiality of Feathr's data and operations
• Iterate on feedback and continuously improve technical solutions

Senior Frontend Software Engineer

• Contribute to the technical systems that meet the advertising, marketing, and analytics needs
• Write and ship code that makes a real impact
• Collaborate with your team to develop features, fix bugs, improve performance
• Learn the ins and outs of a production system
• Participate in code reviews and learn from feedback provided by senior engineers
• Solve technical problems and document their solutions
• Plan and iterate over the product development lifecycle
• Work alongside other Product Team Engineers to design and develop features
• Receive feedback on your code and features and iterate
• Collaborate with members of other departments to ensure technical solutions meet business needs

Frontend Software Engineer

• Shape the technical direction of systems meeting advertising, marketing, and analytics needs
• Identify systemic risks before incidents arise
• Drive architectural decisions impacting reliability and scalability
• Mentor senior and mid-level engineers through design reviews
• Collaborate with engineering leadership and product managers

Account Management Manager

Platform Engineer

Senior Backend Software Engineer

Senior Frontend Software Engineer

Frontend Software Engineer

Principal Backend Engineer