Managed Services Manager

Feathr

Manager of Managed Services at Feathr leading a team of Campaign Managers and Strategists. Building systems and providing operational excellence for a marketing platform serving nonprofits.

Posted 7/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in team leadership, operational workflow design, and client management within a marketing technology environment. Proven ability to mentor teams, manage escalations, and implement performance metrics for sustainable growth.

Highest-signal resume keywords

Team LeadershipOperational Workflow DesignClient ManagementPerformance ManagementMarketing Technology Expertise

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance ManagementOperational Process DesignKPI EstablishmentService Delivery Metrics TrackingEscalation Management

Soft Skills

MentoringFeedback DeliveryCommunicationProblem Solving

Tools & Technologies

Feathr PlatformSaaS

Industry Keywords

Marketing TechnologyCustomer-Facing Service DeliveryCampaign ManagementAgency Operations

About the role

Key responsibilities & impact

Directly lead, develop, and mentor a team of 10–15 Campaign Managers and Strategists.
Conduct regular call and email reviews to provide actionable feedback on client management, objection handling, and campaign execution.
Lead bi-annual reviews, career growth planning, performance management (including PIPs when necessary), and candidate interviewing/onboarding.
Architect, document, and launch new operational workflows, ensuring high team adoption and minimal disruption.
Establish key performance indicators (KPIs), track service delivery metrics, and build capacity models to support sustainable growth.
Act as the primary escalation point for critical client issues, with direct authority to approve concessions or custom solutions.
Serve as a subject-matter expert for the Feathr platform, helping your team troubleshoot issues and translate complex technical concepts for non-technical clients.

Requirements

What you’ll need

4+ years managing direct reports, ideally teams of 8+ individual contributors
2+ years in a customer-facing service delivery environment (e.g., account management, client services, campaign/project management, or agency operations)
Background in Marketing Technology (MarTech), SaaS, or a digital marketing agency
Proven Systems Builder: Demonstrated experience designing, rolling out, and driving adoption for new operational processes
Escalation Ownership: Experience directly managing high-stakes customer issues and exercising authority over concessions/exceptions

Benefits

Comp & perks

Fully remote
Health/dental/vision insurance
Company Holidays + Winter Break
Paid vacation + sick time off