FCTI, Inc.

Senior Program Account Manager, FinTech/ATM Solutions

FCTI, Inc.

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Senior

Tech Stack

JavaScriptSQL

About the role

  • Role Summary As the Sr. Program Account Manager for FCTI, you’ll lead the end-to-end administration and relationship management for FCTI’s strategic ATM program.
  • Clients include (Financial institutions, FinTech partners and potential advertisers).
  • This role blends program governance with high-touch relationship management and account growth, working cross-functionally to drive operational excellence, deliver client-centric solutions, and unlock new lines of revenue.
  • You will oversee the end-to-end administration of enterprise-level programs and report on key performance indicators and proactively identify opportunities to enhance client value through FCTI’s innovative technologies — such as other financial services.
  • With a strong grasp of both the customer’s goals and FCTI’s vision, you’ll align efforts to support financial access, brand reach, and measurable outcomes.
  • The ideal candidate is not just an organized and analytical program leader — they are also a skilled relationship builder with a sales background who understands the power of partnership, communicates with confidence and empathy, and thrives in a mission-driven environment.
  • Key Responsibilities
  • Program Administration & Oversight: Manage full program lifecycles: onboarding, rollout, daily operations, renewal.
  • Coordinate cross-functional teams (software, operations, logistics, marketing).
  • Adopt FCTI’s standards: operational redundancy, quality control, security, parts/service support (FCTI).
  • Client Performance & KPI Management: Track and analyze metrics: ATM uptime, transaction counts, e-Receipt adoption, ad impressions, success calls-to-action.
  • Create dashboards and monthly/quarterly performance reports with insights and recommendations for clients and FCTI.
  • Present recommendations to stakeholders and proactively address gaps.
  • Strategic Growth & Revenue Generation: Identify program upsell/cross-sell opportunities (e.g., ATM advertising, e-Receipt promotions, mid-transaction messaging).
  • Collaborate with Sales/BD to develop pricing + go-to-market plans.
  • Pilot new initiatives to stimulate additional ATM-based revenue streams.
  • Operational Excellence: Partner with operations and tech teams to ensure high service levels, reliability, and issue resolution.
  • Support the deployment of new ATM networks, software releases and new solutions.
  • Conduct periodic performance audits and oversee continuous improvements.
  • Stakeholder Alignment: Serve as primary liaison for strategic customers and FCTI.
  • Maintain clear communication, manage expectations, facilitate issue resolution.
  • Align client objectives with FCTI’s mission and service delivery.
  • Alignment with FCTI Values: Be accountable, transparent, and a curious leader.
  • Make data-driven decisions, proactively learn from setbacks.
  • Exhibit empathy and selflessness—put customer needs first.

Requirements

  • 5+ years of program or account management, preferably in fintech, payments, or ATM services.
  • Strong analytical & reporting skills (e.g., SQL, Excel, BI tools).
  • Client-facing experience with large financial institutions and/or retail partners.
  • Proven track record in managing projects end-to-end.
  • Exceptional communication and stakeholder management.
  • General Sales and Marketing experience with a track record of wins and success.
  • Preferred: Knowledge of ATM operations and electronic and digital payments.
  • Preferred: Experience with financial services and financial technologies.
  • Must-Have Qualities: Customer-first mindset aligned with “Be Selfless” & “Be Accountable”.
  • Bold problem-solver (“Live Courageously”).
  • Intellectually curious and detail-oriented (“Be Curious”, “Live Honestly”).