FCTI, Inc.

Account Manager

• Role Summary As the Sr. Program Account Manager for FCTI, you’ll lead the end-to-end administration and relationship management for FCTI’s strategic ATM program.
• Clients include (Financial institutions, FinTech partners and potential advertisers).
• This role blends program governance with high-touch relationship management and account growth, working cross-functionally to drive operational excellence, deliver client-centric solutions, and unlock new lines of revenue.
• You will oversee the end-to-end administration of enterprise-level programs and report on key performance indicators and proactively identify opportunities to enhance client value through FCTI’s innovative technologies — such as other financial services.
• With a strong grasp of both the customer’s goals and FCTI’s vision, you’ll align efforts to support financial access, brand reach, and measurable outcomes.
• The ideal candidate is not just an organized and analytical program leader — they are also a skilled relationship builder with a sales background who understands the power of partnership, communicates with confidence and empathy, and thrives in a mission-driven environment.
• Key Responsibilities
• Program Administration & Oversight: Manage full program lifecycles: onboarding, rollout, daily operations, renewal.
• Coordinate cross-functional teams (software, operations, logistics, marketing).
• Adopt FCTI’s standards: operational redundancy, quality control, security, parts/service support (FCTI).
• Client Performance & KPI Management: Track and analyze metrics: ATM uptime, transaction counts, e-Receipt adoption, ad impressions, success calls-to-action.
• Create dashboards and monthly/quarterly performance reports with insights and recommendations for clients and FCTI.
• Present recommendations to stakeholders and proactively address gaps.
• Strategic Growth & Revenue Generation: Identify program upsell/cross-sell opportunities (e.g., ATM advertising, e-Receipt promotions, mid-transaction messaging).
• Collaborate with Sales/BD to develop pricing + go-to-market plans.
• Pilot new initiatives to stimulate additional ATM-based revenue streams.
• Operational Excellence: Partner with operations and tech teams to ensure high service levels, reliability, and issue resolution.
• Support the deployment of new ATM networks, software releases and new solutions.
• Conduct periodic performance audits and oversee continuous improvements.
• Stakeholder Alignment: Serve as primary liaison for strategic customers and FCTI.
• Maintain clear communication, manage expectations, facilitate issue resolution.
• Align client objectives with FCTI’s mission and service delivery.
• Alignment with FCTI Values: Be accountable, transparent, and a curious leader.
• Make data-driven decisions, proactively learn from setbacks.
• Exhibit empathy and selflessness—put customer needs first.

Senior Program Account Manager, FinTech/ATM Solutions