Client Services Associate

FCTI, Inc.

Client Services Associate managing client relationships for ATM service provider. Proactively ensuring client goals are met and providing superior service support.

Posted 6/12/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Independently managing a portfolio of assigned clients
Triaging client needs and acting as the first line of support for inbound requests
Partnering with multiple departments across the entire organization
Closing out all outstanding requests
Ensuring client goals are met through proactive management and optimization, including regular client check-ins
Providing on-going support for clients through the initiation and/or coordination of tasks across various divisions within the company
Coordinating delivery of reporting to clients as needed
Updating client records and maintaining internal systems
Facilitating resolution of client service issues by clarifying issues/concerns and expediting resolution
Demonstrating flexibility to adapt to ever-changing business environments and varying priorities
Providing feedback and recommendations to management by consistently collecting information and analyzing client needs

Requirements

What you’ll need

Bachelor’s degree required or equivalent work experience required
3+ years of collective experience in an Account Management, Customer Service, or Customer Success role required (preferably in a B2B environment)
Proficiency with Microsoft Office (Word, Excel, Outlook)
Excellent verbal, written, and interpersonal communication skills
Self-starter with strong time-management and follow up skills
Commitment to a high sense of urgency with an advanced level of detail orientation
Ability to learn, understand, prioritize and communicate complex processes
Must be proficient in problem solving, conflict resolution, data documentation, escalation, and analysis
Must be able to manage / prioritize multiple tasks, work under pressure and be organized (attention to detail)
Ability to work effectively in a team oriented and open environment
Ability to manage multiple projects and meet deadlines

Benefits

Comp & perks

Equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft Officedata documentationproblem solvingconflict resolutionescalationanalysis

Soft Skills

verbal communicationwritten communicationinterpersonal communicationtime managementattention to detailflexibilityteamworkorganizational skillsself-starterability to prioritize

Certifications

Bachelor's degree