Senior Client Services Specialist

FCTI, Inc.

Senior Client Services Specialist at FCTI, Inc. providing analytical and client support functions to manage terminal operations effectively.

Posted 6/23/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Provide advanced analytical and client support functions to ensure successful management and performance of assigned terminals.
Serve as a subject matter expert, partnering with internal departments to identify operational trends, resolve issues, improve performance, and support strategic initiatives.
Monitor and analyze operational performance across assigned terminals.
Review data, reports, and trends to identify underperforming locations, operational risks, and opportunities for improvement.
Manage all vendor agreements, including service-level agreements (SLAs) and service standards.
Measure vendor performance through development, implementation, and monitoring of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Conduct root cause analysis and recommend corrective actions to improve performance and reduce operational disruptions.
Manage and maintain reporting tools, dashboards, and tracking documents to ensure data accuracy and timely communication.
Collaborate with internal departments to resolve escalated issues and ensure service-level expectations are met.
Lead follow-up efforts on outstanding action items, operational exceptions, and client requests.
Support portfolio management activities, including performance reviews, forecasting, and strategic recommendations.
Assist with the development and implementation of process improvements, reporting enhancements, and operational best practices.
Provide guidance and support to team members by sharing knowledge, assisting with complex issues, and promoting operational consistency.
Participate in special projects as assigned.

Requirements

What you’ll need

Bachelor's degree preferred or equivalent combination of education and relevant work experience.
3–5+ years of experience in client services, operations, account management, business analysis, or related field.
Strong analytical and problem-solving skills with the ability to interpret data and identify trends.
Advanced proficiency in Microsoft Excel, including formulas, data analysis, and reporting functions.
Experience managing multiple priorities and projects in a fast-paced environment.
Excellent verbal and written communication skills.
Ability to work independently with minimal supervision and exercise of sound judgment.
Strong organizational skills and attention to detail.
Experience collaborating with cross-functional teams.
Ability to identify process improvement opportunities and implement effective solutions.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account FCTI, Inc. Website LinkedIn All Job Openings 51 - 200 employees FCTI provides advanced ATM operations service and technologies. Our advanced ATM marketing, branding and operational functionalities provide financial institutions, hospitality, travel centers, convenience stores and retailers with greater opportunity to connect and engage with their cardholders and customers - through The Next Generation of ATMs. Senior Client Services Specialist 🔥 0 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 📁 Client Services Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide advanced analytical and client support functions to ensure successful management and performance of assigned terminals.
Serve as a subject matter expert, partnering with internal departments to identify operational trends, resolve issues, improve performance, and support strategic initiatives.
Monitor and analyze operational performance across assigned terminals.
Review data, reports, and trends to identify underperforming locations, operational risks, and opportunities for improvement.
Manage all vendor agreements, including service-level agreements (SLAs) and service standards.
Measure vendor performance through development, implementation, and monitoring of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Conduct root cause analysis and recommend corrective actions to improve performance and reduce operational disruptions.
Manage and maintain reporting tools, dashboards, and tracking documents to ensure data accuracy and timely communication.
Collaborate with internal departments to resolve escalated issues and ensure service-level expectations are met.
Lead follow-up efforts on outstanding action items, operational exceptions, and client requests.
Support portfolio management activities, including performance reviews, forecasting, and strategic recommendations.
Assist with the development and implementation of process improvements, reporting enhancements, and operational best practices.
Provide guidance and support to team members by sharing knowledge, assisting with complex issues, and promoting operational consistency.
Participate in special projects as assigned. 🎯 Requirements
Bachelor's degree preferred or equivalent combination of education and relevant work experience.
3–5+ years of experience in client services, operations, account management, business analysis, or related field.
Strong analytical and problem-solving skills with the ability to interpret data and identify trends.
Advanced proficiency in Microsoft Excel, including formulas, data analysis, and reporting functions.
Experience managing multiple priorities and projects in a fast-paced environment.
Excellent verbal and written communication skills.
Ability to work independently with minimal supervision and exercise of sound judgment.
Strong organizational skills and attention to detail.
Experience collaborating with cross-functional teams.
Ability to identify process improvement opportunities and implement effective solutions. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Onboarding Manager – Client Services 🔥 46 minutes ago CINC 201 - 500 🏠 Real Estate ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Onboarding Manager leading 6-10 Advisors at Real Geeks, ensuring effective onboarding and customer success strategies. Responsible for operational efficiency and team development in a remote environment. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📁 Client Services 🦅 H1B Visa Sponsor Account Manager – Client Services 🔥 5 hours ago Pubity Group 11 - 50 Website LinkedIn All Job Openings Account Manager responsible for strategic thinking and execution of branded content campaigns. Leading client interactions and collaborating with teams to ensure campaign success. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📁 Client Services Senior Manager, Client Service 🔥 9 hours ago Circana 5001 - 10000 Website LinkedIn All Job Openings Senior Manager, Client Service leading Unilever's Beauty & Wellbeing client services. Responsible for managing inquiries, executing service delivery, and supporting account growth across their portfolio. 🇺🇸 United States – Remote 💵 $75k - $95k / year ⏰ Full Time 🟠 Senior 📁 Client Services Lead Account Manager, Client Services 🕒 3 days ago RXO, Inc. 5001 - 10000 🚗 Transport ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Lead Account Manager for Client Services coordinating home delivery at RXO. Working with contract carriers and analyzing delivery efficiencies across North America. 🇺🇸 United States – Remote 💵 $55k - $65k / year ⏰ Full Time 🟠 Senior 📁 Client Services Client Service Specialist 🕒 4 days ago PCS Retirement 201 - 500 💸 Finance 🤝 B2B Website LinkedIn All Job Openings Client Service Specialist role at PCS Retirement, ensuring high-quality client support in a remote environment. Collaborating with advisors and sponsors to enhance client satisfaction and retention goals. 🇺🇸 United States – Remote 💵 $56k - $70k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📁 Client Services 🦅 H1B Visa Sponsor View More Client Services Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

data analysisroot cause analysisperformance measurementprocess improvementreporting enhancementsservice level agreementskey performance indicatorsvendor managementoperational performance monitoringforecasting

Soft Skills

analytical skillsproblem-solving skillscommunication skillsorganizational skillsattention to detailindependencejudgmentcollaborationleadershipclient support