FC Viktoria Berlin

Community Manager

• Your main focus: activations around matchdays, partners & community
• Support in planning and executing activations on matchdays and at events
• Logistics & materials management – from set-up to breakdown, branding, giveaways & co.
• Maintaining guest lists, managing invitations and communicating with partners and guests
• On-site support on matchdays – you are the contact person for partners & the community
• Creating checklists & run sheets
• Follow-up: short reports, key learnings, photo documentation
• Your second focus: community & inbox management
• Responding to messages across social media, email & other channels (e.g., ticket inquiries, fan questions)
• Forwarding inquiries to the appropriate contacts within the club
• Supporting the development and maintenance of our fan and partner contacts
• Support tasks: research, social listening & data maintenance
• Monitoring relevant social-media channels, trends and best practices in (women's) football, sport & entertainment
• Research on partners, initiatives, projects and community formats
• Gathering fan insights (e.g., via comments, surveys, feedback)
• Maintaining overviews, lists and databases (e.g., contacts, partner activations, event checklists)
• Structured archiving of materials, reports and learnings
• Additionally: support in leadership communication
• Contributing to social-media posts and appearances of key figures (e.g., drafts, timing)
• Support with preparation and follow-up for selected appointments & appearances
• Maintaining a simple content and schedule overview for key communication formats
• Close coordination with the communications & community team

Working Student – Communication & Community