Fayetteville Public Works Commission

Analyst

• Provide day‑to‑day support for Oracle Utilities C2M/CCS applications
• Troubleshoot, analyze, and resolve system and application issues
• Configure and maintain application functionality
• Support integrations, APIs, batch processes, and interface monitoring
• Execute system, integration, and user acceptance testing (UAT)
• Assist with upgrades, patches, and change management processes
• Develop and maintain system documentation and knowledgebase materials
• Partner with business users to gather requirements and implement solutions
• Generate reports and support data extraction using queries
• Support customer service, billing, and meter‑to‑cash processes

Oracle Application Analyst, C2M, CCS

• Configure, maintain, and optimize Oracle HCM Cloud modules including Core HR, Recruiting, Onboarding, Compensation, and Benefits.
• Design and maintain workforce structures, workflows, approval hierarchies, and security roles.
• Collaborate with HR leaders to translate business needs into system and process improvements.
• Support implementation initiatives including requirements gathering, configuration, testing, deployment, and post‑go‑live stabilization.
• Assist with data migration from legacy or internal systems and validate post‑migration data accuracy.
• Participate in cutover activities and support system go‑live events.
• Review Oracle quarterly releases, assess impacts, and support regression testing.
• Develop and execute test scripts for system changes, enhancements, and new functionality.
• Support User Acceptance Testing (UAT) and ensure smooth adoption of system updates.
• Create and maintain system documentation including configuration guides, process flows, and release notes.
• Ensure compliance with change management standards and data governance practices.
• Partner with IT teams to support integrations between Oracle HCM and other enterprise systems.
• Assist with reporting and analytics using OTBI, BI Publisher, dashboards, and audit reports.
• Support application availability, security, and performance in alignment with PWC IT standards.
• Provide end‑user support through the PWC ticketing system and document resolutions.
• Deliver training, guidance, and knowledge transfer to HR and operational users.
• Proactively identify opportunities for system optimization and continuous improvement.
• Build strong working relationships with HR, IT, vendors, and external partners.

Oracle Application Analyst, C2M, CCS

HCM Applications Analyst