Oracle Application Analyst, C2M, CCS

Fayetteville Public Works Commission

Oracle Application Analyst providing support and enhancements for utility applications. Ensuring reliable system performance while supporting customer service and billing operations.

Posted 7/10/2026full-timeFayetteville • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $81,932 - $107,946 per yearWebsite

Tech Stack

Tools & technologies

CloudOracleSDLCServiceNow

About the role

Key responsibilities & impact

Provide day‑to‑day support for Oracle Utilities C2M/CCS applications
Troubleshoot, analyze, and resolve system and application issues
Configure and maintain application functionality
Support integrations, APIs, batch processes, and interface monitoring
Execute system, integration, and user acceptance testing (UAT)
Assist with upgrades, patches, and change management processes
Develop and maintain system documentation and knowledgebase materials
Partner with business users to gather requirements and implement solutions
Generate reports and support data extraction using queries
Support customer service, billing, and meter‑to‑cash processes

Requirements

What you’ll need

Bachelor’s degree + 3 years of application support experience OR Associate degree + 7 years experience OR High school diploma + 11 years experience
Experience supporting enterprise applications in a production environment
Strong troubleshooting and problem‑solving skills
Understanding of SDLC and change management processes
Experience with Oracle Utilities C2M, CCS, or CIS platforms
Knowledge of utility billing and meter‑to‑cash processes
Experience with integrations, APIs, or SaaS/cloud applications
Familiarity with ServiceNow or similar ticketing systems
Experience with testing, upgrades, and release management

Benefits

Comp & perks

Medical, Dental, and Vision Plans with HSA and FSA options.
Group Life and Long‑Term Disability Insurance.
Cafeteria plan and flexible benefits program
Wellness program with incentives and benefit credits through Know Your Number® participation
Onsite Gym and Onsite Medical Facility.
Pension through the NC Local Government Employees’ Retirement System.
401(k) Match Retirement Plan.
457 Plan for additional retirement savings.
Paid Holidays and PTO with rollover options.
Employee Assistance Program (EAP)
Mentorship and career development programs, and opportunities for advancement.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Application SupportSystem ConfigurationData ExtractionUser Acceptance TestingChange ManagementAPI SupportBatch ProcessesReport GenerationTesting ManagementIssue Resolution

Soft Skills

Problem-Solving SkillsCollaboration