Process Improvement Manager, Business Operations
Father Gabriel Richard High School - Ann Arbor, Michigan
full-time
Posted on:
Location: California, New York • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Lead identification and prioritization of process improvement opportunities across client onboarding, advisor workflows, and operational functions
- Develop comprehensive improvement strategies that balance efficiency gains with regulatory compliance and client satisfaction
- Partner with Advisor Success, Client Experience, Product, and Engineering teams to streamline cross-functional workflows
- Implement sustainable process changes that scale with our rapid growth while maintaining service quality
- Establish KPIs and measurement frameworks to track operational excellence and demonstrate ROI
- Drive change management initiatives, ensuring new processes are adopted and maintained across teams
- Foster a culture of continuous improvement and data-driven decision making throughout the organization
Requirements
- 10+ years of progressive experience in process improvement, business operations, or related field
- Proven track record at globally recognized consulting firms or companies known for operational excellence (McKinsey, BCG, GE, Accenture)
- Demonstrated success moving from consulting to hands-on implementation of large-scale operational initiatives
- Six Sigma Black Belt, Master Black Belt, or equivalent process improvement certification
- Strong analytical skills with ability to synthesize complex information for diverse stakeholders
- Exceptional influence and communication abilities, skilled at driving change without formal authority
- Experience leading cross-functional teams and managing organizational change
- Bachelor's degree in Business, Engineering, or related field