FastSpring

Operations

• Overseeing daily payment operations across multiple processors and regions
• Focus on chargeback management, KPI tracking, and issue resolution
• Work closely with senior team members to manage chargebacks, monitor payment performance, investigate anomalies, and support cross-functional efforts to reduce risk and improve seller experience
• Assist with the end-to-end chargeback process
• Monitor chargeback volumes, win rates, and related KPIs
• Apply and continuously build knowledge of card network chargeback rules and evidence requirements
• Coordinate with sellers and internal teams to collect supporting documentation for dispute responses
• Monitor payment processor dashboards and alerts to identify potential issues or disruptions
• Track key payment and chargeback metrics using existing reports and tools
• Support analysis of trends
• Assist in preparing recurring reports and summaries for internal stakeholders
• Support Tier I–II payment-related inquiries from sellers and internal teams
• Investigate routine issues related to settlements, refunds, disputes, or processor behavior.
• Collaborate with Finance, Risk, Support, and Product teams to resolve issues
• Help document and maintain standard operating procedures for chargebacks and payment operations
• Contribute ideas and feedback to improve processes, tooling, and reporting
• Share observations and insights with senior team members to support ongoing optimization efforts

Payment Operations Specialist

Full-stack Engineer

• Working within agile software development teams, lead design and development of product features for payment processing, subscription billing, and reporting platforms
• Lead integrations with external platforms
• Ensure a robust software delivery process
• Debug and troubleshoot complex issues
• Reduce time to market by decomposing large feature requirements
• Participate in design and code review
• Mentor junior members of the development team
• Manage software issues through tickets
• Lead the adoption of best practices for coding standards
• Work with other team members to incorporate business and regulatory requirements into product solutions
• Flexible hours to work with local and remote team members
• Respond to production issues and apply continuous improvement techniques.

Payment Operations Specialist

Senior Software Engineer – Payments