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Payment Operations Specialist
FastSpringPayment Operations Specialist at FastSpring managing chargebacks and payment performance. Collaborating across teams to improve seller experience and operational efficiency.
Tech Stack
Tools & technologiesTableau
About the role
Key responsibilities & impact- Overseeing daily payment operations across multiple processors and regions
- Focus on chargeback management, KPI tracking, and issue resolution
- Work closely with senior team members to manage chargebacks, monitor payment performance, investigate anomalies, and support cross-functional efforts to reduce risk and improve seller experience
- Assist with the end-to-end chargeback process
- Monitor chargeback volumes, win rates, and related KPIs
- Apply and continuously build knowledge of card network chargeback rules and evidence requirements
- Coordinate with sellers and internal teams to collect supporting documentation for dispute responses
- Monitor payment processor dashboards and alerts to identify potential issues or disruptions
- Track key payment and chargeback metrics using existing reports and tools
- Support analysis of trends
- Assist in preparing recurring reports and summaries for internal stakeholders
- Support Tier I–II payment-related inquiries from sellers and internal teams
- Investigate routine issues related to settlements, refunds, disputes, or processor behavior.
- Collaborate with Finance, Risk, Support, and Product teams to resolve issues
- Help document and maintain standard operating procedures for chargebacks and payment operations
- Contribute ideas and feedback to improve processes, tooling, and reporting
- Share observations and insights with senior team members to support ongoing optimization efforts
Requirements
What you’ll need- 1+ years of experience in payments operations, chargebacks, customer support operations, finance operations, or a related role.
- Basic understanding of card payments and the chargeback/dispute lifecycle (hands-on experience preferred but not required).
- Strong attention to detail and ability to follow documented processes.
- Comfortable working with data, dashboards, and spreadsheets to track performance metrics.
- Strong organizational skills and ability to manage multiple tasks.
- Clear written and verbal communication skills.
- Exposure to chargeback processing, payment processors, or merchant-of-record environments (preferred).
- Experience in SaaS, digital goods, ecommerce, or fintech companies (preferred).
- Familiarity with reporting or BI tools (e.g., Looker, Tableau, Excel/Google Sheets) (preferred).
- Interest in learning more about risk, fraud, and payment optimization (preferred).
Benefits
Comp & perks- Corporate bonus plan eligibility
- Variety of benefits to employees
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Chargeback Lifecycle UnderstandingKPI TrackingIssue ResolutionPayment Performance MonitoringDocumentation Management
Soft Skills
Organizational SkillsCollaborationProblem-Solving