Strategic Account Manager
Faros
full-time
Posted on:
Location Type: Hybrid
Location: San Mateo • California • United States
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About the role
- Manage and grow relationships with Faros’ top enterprise customers
- Act as the primary point of contact for strategic accounts, building trusted partnerships with engineering leadership
- Drive customer adoption and ensure customers realize measurable value from the Faros platform
- Identify and close expansion opportunities within existing accounts
- Develop account plans to expand Faros usage across teams, departments, and business units
- Partner with Customer Success, Product, and Engineering to ensure customer needs are addressed
- Run executive business reviews and strategic planning sessions with customers
- Track account health, renewal timelines, and growth opportunities
Requirements
- 5+ years in enterprise account management, customer success, or enterprise sales
- Experience managing large enterprise accounts
- Proven ability to drive account growth and expansion
- Strong executive-level communication and relationship-building skills
- Experience working with technical stakeholders such as engineering leaders or platform teams
- Ability to navigate complex organizations and multiple stakeholders
- Comfortable operating in a fast-moving startup environment
Benefits
- Competitive compensation + equity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
relationship-buildingexecutive-level communicationstrategic planningcustomer adoptionaccount growthnavigating complex organizationspartnership developmentcustomer success managementaccount managementcross-department collaboration