Client Technical Support Specialist
Farmers National Company
full-time
Posted on:
Location Type: Office
Location: Omaha • New York • United States
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About the role
- Serve as the primary point of contact for clients, addressing their technical inquiries and issues via phone, email, and chat.
- Diagnose and troubleshoot technical problems, providing effective solutions and guidance to clients.
- Maintain detailed and accurate records of client interactions and technical issues in the ticketing system.
- Provide product training and support to clients, ensuring they can effectively use our products and services.
- Monitor and follow up on open support tickets to ensure timely resolution.
- Collaborate with internal teams to escalate and resolve complex technical issues.
- Stay up to date with product knowledge, industry trends, and best practices to provide informed support.
- Contribute to the development of support documentation and resources for clients.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- 2+ years’ experience in technical support or customer service role in a client-facing capacity.
- Strong technical troubleshooting skills and the ability to learn new technologies quickly.
- Familiarity with SQL, JSON, and REACT.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Customer-focused mindset with a commitment to delivering exceptional service.
- Experience with CRM, Microsoft 365, and support ticketing tools is a plus.
Benefits
- Medical
- Dental
- Vision
- PTO
- 401k match
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLJSONREACTtechnical troubleshootingproduct trainingsupport documentation
Soft Skills
verbal communicationwritten communicationorganizational skillsattention to detailcustomer-focused mindsetability to work independentlyteam collaboration
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in Information Technology