Farmers National Company

Support Engineer

• Serve as the primary point of contact for clients, addressing their technical inquiries and issues via phone, email, and chat.
• Diagnose and troubleshoot technical problems, providing effective solutions and guidance to clients.
• Maintain detailed and accurate records of client interactions and technical issues in the ticketing system.
• Provide product training and support to clients, ensuring they can effectively use our products and services.
• Monitor and follow up on open support tickets to ensure timely resolution.
• Collaborate with internal teams to escalate and resolve complex technical issues.
• Stay up to date with product knowledge, industry trends, and best practices to provide informed support.
• Contribute to the development of support documentation and resources for clients.

Client Technical Support Specialist