Directs a Home Office Review Team in auditing the Commercial Service Center underwriting, compliance and operation results; recommends and directs modifications with corrective measures to obtain Service Center underwriting excellence and standardization; implements Best Practices in all centers.
Oversees and conducts regular risk selection audits for all Commercial lines of business; reviews the quality of work performed by the Center in support of underwriting excellence and works directly with the Commercial Center Managers on corrective actions and resolution dates.
Provides support to Product Managers and Commercial Center Managers in the development and implementation of strategic initiatives that support growth, profit and retention objectives.
Advises and counsels Centers on technical underwriting issues and makes recommendations for remedial action through appropriate channels.
Analyzes, evaluates, and monitors Service Center loss ratio development and loss trends through Service Center field audits, underwriting file reviews, the use of large loss reports and other financial performance reports, and develops strategies and recommendations to correct deterioration in Combined Ratio results.
Provides technical support, staff guidance and counsel to the Commercial Managers, in conjunction with Product Management.
Reviews, coaches, and makes recommendations on how to handle accounts outside of their authority.
Acts as a consultant to provide expertise on all Commercial Products (CMP, Auto, WC) for both Service Center and Home office personnel.
Develops, contracts, implements, and maintains 3rd Party underwriting validation tools such as Dunn and Bradstreet, ISO Location, POLK, Marshall & Swift Boeckh and Choice Point. Programs are monitored for underwriting and marketing excellence and operational effectiveness.
Develops and oversees internally produced underwriting tools and guidelines such as Underwriting Reference Manual (URT), Business Personal Property Estimator, and the Commercial Underwriting Database, including underwriting guidance pointers and rules.
Audits and oversees the quality of the Service Center Team Leader underwriting quality reviews, reports results to the Commercial Center Manager with underwriting and training recommendations.
Act as the Home Office Liaison between Product Management and the Service Centers on all large account submissions by offering consulting services on their underwriting questions, recommendations.
Responsible for the oversight of the Large Account submission log noting underwriting quality, disposition, and pricing variance. Utilizes the log as one of the underwriting tools to recommend underwriting authority levels and training needs.
Promotes and supports Home Office Commercial Training with advanced underwriting seminars and teaches courses on insurance accounting, loss trend and development, advanced pricing applications and financial applications.
Provides support for training and management of the risk selection process and recommends corrective action. Monitors the effectiveness of established educational/training activity within the Service Center. Directs and coordinates the Training Consultants to implement training material, as appropriate, prior to the introduction of new and/or revised policies, procedures and programs. Coordinates philosophical discussions that encourage independent thinking and decision-making skills along with discussions on relevant developments in industry trends for claims and underwriting. Maintains contact with Risk Management, industry organizations, and other insurance carried.

Requirements

High school diploma or equivalent required
Bachelor's degree preferred, preferably in a business-related field of study
Completion of or actively pursuing CPCU or other relevant insurance designation
Seven years of Commercial Underwriting experience in property/casualty, auto, and/or Workers Compensation lines of business, preferably including supervisory/management experience
Two years Management experience as a Commercial Center Underwriting Manager
Technical expertise in commercial risk selection and pricing
Knowledge of management information and business systems (Word, Excel, PowerPoint, Access)
Excellent verbal, written and interpersonal skills, with demonstrated presentation skills
Analytical thinking skills to make timely, appropriate decisions and recommendations after reviewing all relevant information
Ability to successfully interact with the Agency Force to grow business while at the same time maintaining underwriting discipline
Ability to read and interpret policy contract language
Broad-based working knowledge of relevant insurance laws and statutes; the contract issue process, computer systems, competitor’s products and marketing practices.

Benefits

Medical
Dental
Vision
Health Savings and Flexible Spending Accounts
Life Insurance
Paid Time Off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Commercial UnderwritingRisk SelectionPricingLoss Ratio AnalysisUnderwriting GuidelinesUnderwriting Tools DevelopmentFinancial Performance ReportingInsurance AccountingAnalytical ThinkingPolicy Contract Interpretation

Soft Skills

LeadershipInterpersonal SkillsCommunication SkillsCoachingConsultingDecision-MakingPresentation SkillsTraining ManagementStrategic Initiative DevelopmentProblem Solving

Certifications

CPCUInsurance Designation