Farmers Insurance

Customer Care Representative – Specialty Services

Farmers Insurance

full-time

Posted on:

Location Type: Hybrid

Location: Kansas City • Kansas • United States

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Salary

💰 $24 per hour

Job Level

Junior

About the role

  • Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements
  • Communicate with customers and agents via multiple channels (phone, chats, emails) while navigating multiple systems and platforms
  • Receive and respond to inquiries related to insurance matters
  • Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions
  • Evaluate and interpret policy information within prescribed authority limits
  • Access account information and communicate while working in multiple systems
  • Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions
  • Document customer interactions and outcomes thoroughly in system
  • Escalate unresolved issues requiring advanced support for further resolution
  • Recognize opportunities for process improvement and make recommendations to leadership
  • Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries

Requirements

  • High School Diploma or equivalent required
  • Property and Casualty license will be required for this role, Farmers will help you in getting the required license
  • Minimum of 1-3 years customer service experience
  • 1 year of experience in call center environment or related field preferred
  • Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously
  • Experience with Microsoft Office suite of tools preferred
Benefits
  • 401(K) Plan
  • Generous PTO
  • Tuition Reimbursement
  • Paid Training
  • Annual performance-based bonus potential up to 10%

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicepolicy evaluationcompliance knowledgeproblem resolutionprocess improvementtechnical aptitudeaccount management
Soft skills
communicationinterpersonal skillscollaborationrecommendation makingdocumentation
Certifications
High School DiplomaProperty and Casualty license