Customer Experience Representative – Retrieval
Datavant
Customer Care Representative
Farmers Insurance
full-time
Posted on:
Location Type: Remote
Location: Remote • Idaho, Iowa, Mississippi, New York, North Dakota, Oklahoma, South Dakota, Texas, Utah, Wisconsin, Wyoming • 🇺🇸 United States
Visit company websiteSalary
💰 $22 - $24 per hour
Job Level
Mid-LevelSenior
About the role
- Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements
- Communicate with customers via multiple channels (phone, chats, emails)
- Receive and respond to inquiries related to insurance matters
- Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions
- Evaluate and interpret policy information within prescribed authority limits
- Access account information and communicate while working in multiple systems
- Document customer interactions and outcomes thoroughly in system
- Escalate unresolved issues requiring advanced support for further resolution
- Recognize opportunities for process improvement and make recommendations to leadership.
Requirements
- High School Diploma or equivalent required
- A Producer/Agent license, with a Property & Casualty line of authority will be required for this role
- Licensing exam must be obtained within a designated number of attempts or testing window in the state(s) in which the license is acquired.
Benefits
- 401(K) Plan
- Generous PTO
- Tuition Reimbursement
- Paid Training
- Annual performance-based bonus potential up to 10%
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicecommunicationproblem solvingprocess improvementdocumentation
Certifications
High School DiplomaProducer/Agent licenseProperty & Casualty line of authority
