CPC Processor, Customer Service
Datavant
Customer Experience Associate III
Conduent
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $19 per hour
Job Level
JuniorMid-Level
About the role
- Assists with inbound calls from cardholders with questions or concerns about their Debit card accounts when an escalation is needed or call volume is required.
- Assists with supervisor call backs
- Assists with agent chat assistance
- Assists with the call center floor to assist representatives with questions or difficult telephone calls.
- Answers inquiries regarding general dispute process
- Data entry of disputes when necessary
- Assist department supervisor and manager in implementation of work assignments. Act as department supervisor without supervisor/manager.
- Performs all other duties as assigned.
Requirements
- Must be at least 18 years of age or older.
- Must have a High School Diploma, or GED
- A minimum of 1 year experience in Call Center or Customer Services
- All internals must have 6 months experience in your current role.
- Must be able to successfully pass a criminal background check.
- Compliance with camera requirements for meetings and training.
- Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs.
- Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
- Equipment: The company will provide all necessary computer equipment
- Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download.
Benefits
- Full Time Employment
- Competitive Pay: Pay is $19.00/hr which may be below your state's minimum wage. Please take this into consideration when applying
- Career Growth Opportunities
- Full Benefit Options
- Great Work Environment
- Training from: 7:00am-4:00pm for 6 weeks.
- Work Schedule (after training): 6:00am-3:00pm Saturday/Sunday Off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entrycall center experiencecustomer service experiencedispute process knowledge
Soft skills
communicationproblem-solvingteamworksupervisory skillsadaptability
Certifications
High School DiplomaGED
