Customer Experience Associate III
Conduent
Customer Support Agent – Junior Title Specialist
Peddle
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $37,440 per year
Job Level
Junior
About the role
- Work closely with our customers and partners to identify, record, and resolve title issues
- Use problem-solving skills and best judgment to maximize profitability
- Be a resource for our team for title-related inquiries
- Provide feedback to improve processes, resources, and tools
- Handle a large volume of tasks, which will involve phone calls, emails, and internal support
- Problem-solving, handling conflict resolution, and building relationships with our partners’ title clerks
- Notify leadership when reference materials need to be updated
- Share knowledge of titles with our team for title-related inquiries
Requirements
- 2+ years customer service experience (Automobile title processing a plus)
- Excellent verbal and written communication skills
- Well-rounded technology capability (Salesforce experience a plus)
- Ability to work remotely Monday - Friday, 9 AM - 5 PM CST/CDT
- Reliable high-speed internet connection
- Remote setup (Laptop, Monitor, Headset, etc)
- High school or equivalent education
- 35+ WPM
- Excellent attention to detail
- Located in the United States, but outside of Alaska, California, Colorado, Maine, New York, or Washington
Benefits
- Access to robust health, vision, dental, and life insurance plans
- Employer matching 401(k) plan
- Profit-sharing plan
- Generous PTO (Paid Time Off)
- Paid maternity/paternity leave
- Tuition reimbursement
- Donation matching program
- Fitness Reimbursement Program
- Company paid weekly lunches
- Student loan assistance
- Employee recognition programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceautomobile title processingproblem-solvingconflict resolutionattention to detailtyping speed 35+ WPM
Soft skills
verbal communicationwritten communicationrelationship buildingteam collaborationfeedback provision
