Peddle

IT Support

• Provide end-to-end support to users
• Assist in bringing technical innovation and process improvement
• Create an amazing support experience for users
• Perform onboarding, offboarding, title changes, permissions audits
• Automate repetitive tasks
• Build clear and concise technical documentation

IT Engineer

Customer Support

• Work closely with our customers and partners to identify, record, and resolve title issues
• Use problem-solving skills and best judgment to maximize profitability
• Be a resource for our team for title-related inquiries
• Provide feedback to improve processes, resources, and tools
• Handle a large volume of tasks, which will involve phone calls, emails, and internal support
• Problem-solving, handling conflict resolution, and building relationships with our partners’ title clerks
• Notify leadership when reference materials need to be updated
• Share knowledge of titles with our team for title-related inquiries

IT Engineer

Customer Support Agent – Junior Title Specialist