Temporary Customer Service Professional
Cambia Health Solutions
Customer Experience Representative – Retrieval
Datavant
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $22 per hour
Job Level
Mid-LevelSenior
About the role
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries in a high call volume, fast-paced environment.
- Interacts with customers via telephone, email, and online chat providing customer service to Record Hub customers by answering complex product related questions, resolving issues, and educating customers.
- Investigate and solve product and service complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Making outbound telephone and email contacts to customers to provide education and facilitate issue resolution.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Performs other related duties as assigned.
Requirements
- High school diploma, general education degree, or equivalent.
- 3 or more years of Customer service experience required.
- Experience using Call Center Phone systems like Ring Central.
- 1 or more year of experience in a call center environment.
- Data entry/Typing skills of 30 WPM.
Benefits
- Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan with matching contributions & Tuition Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entrytyping skillscustomer service experience
Soft skills
empathetic attitudeprofessional attitudeproblem-solvingcommunicationcoordination
Certifications
high school diplomageneral education degree
