Senior Manager, Customer Care Training and Quality
CareSource
Temporary Customer Service Professional
Cambia Health Solutions
full-time
Posted on:
Location Type: Remote
Location: Remote • Idaho, Oregon, Utah, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $23 per hour
Job Level
Junior
About the role
- Serve as your callers’ guide and advocate, tackling tricky issues and answering questions about benefits, claims and eligibility.
- Roll up your sleeves and do the necessary research to find answers when you don’t have them.
- Bring a positive and professional approach to providing every caller with accurate, compliant information.
- Tailor your communications to meet each caller's unique needs.
- Stay one step ahead by spotting and addressing potentially difficult issues before they arise.
- Prioritize caller satisfaction while representing Cambia’s mission and values.
- Seek opportunities to collaborate and improve your skills through feedback and learning.
Requirements
- High school diploma or equivalent
- 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact; or equivalent combination of education and experience.
- Proficient PC skills and an ability to navigate multiple applications while on calls.
- Ability to apply mathematical concepts and calculations.
- Excellent multitasking skills under pressure.
- Resilience, patience and a positive attitude in the face of challenges.
- Clear, concise and empathetic demeanor while responding to inquiries and requests.
- Proactive problem-solving skills and a knack for asking insightful questions to clarify callers’ needs.
- Sound decision-making and flexibility in a fast-paced environment.
- Willing to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilities.
- Equally comfortable collaborating with a team and working independently.
- Ability to handle sensitive and confidential information with discretion.
- Preferred: knowledge of medical terminology and coding.
- Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired
Benefits
- Competitive pay
- Career growth opportunities
- Flexible and remote options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicecall center experiencemathematical conceptsmultitaskingproblem-solvingdecision-makingmedical terminologycodingAI toolsnavigating applications
Soft skills
resiliencepatiencepositive attitudeclear communicationempathyproactiveflexibilitycollaborationindependenceadaptability
Certifications
high school diploma
