Private Client Operations Specialist
FARFETCH
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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About the role
- Partner with the Private Client Operations Manager to support the delivery of the Private Client Global Sales Operations strategy across the EMEA region.
- Act as a key operational partner to regional Private Client teams, ensuring processes and tools enable a seamless client experience.
- Identify operational inefficiencies and partner with global stakeholders to implement improvements that enhance service delivery and team productivity.
- Lead the onboarding and induction programme for all new Private Client team members in EMEA, ensuring a structured and effective transition into the role.
- Deliver systems and operational training, ensuring stylists are fully equipped to operate confidently across all tools and processes from day one.
- Act as a trusted support resource for the wider team, reinforcing best practices and driving operational consistency.
- Serve as the regional ambassador for key Private Client systems, including CRM and operational platforms, promoting effective adoption and utilisation across the team.
- Establish structured feedback loops with stylists and regional leaders to capture insights on system performance and opportunities for improvement.
- Partner with Product, Technology, and Global Operations teams to translate regional feedback into actionable enhancements.
- Act as the primary operational point of contact for clients and order-related escalations within the EMEA Private Client business.
- Coordinate with internal teams, including logistics, customer service, technology, and finance, to resolve issues quickly and effectively.
- Ensure escalations are handled with discretion, speed, and a client-first approach to safeguard the Private Client experience.
- Partner with Private Client Sales leaders, regional stakeholders, and global teams to support the execution of strategic initiatives.
Requirements
- 3–5 years of experience in operations, luxury retail, client services, or e-commerce, ideally within an international environment.
- Previous exposure to luxury fashion, Private Client / VIP servicing, or logistics and fulfilment is highly desirable.
- Proven ability to manage escalations and collaborate effectively across multiple teams and time zones.
- Highly organised and detail-oriented, with the ability to manage multiple priorities and deadlines.
- Proactive and analytical, capable of identifying process inefficiencies and proposing improvements.
- Tech-savvy and comfortable with data tools, particularly Salesforce, Looker, CRM systems, and JIRA.
- A natural trainer and mentor with excellent presentation and facilitation skills.
- Exceptional attention to detail and ability to manage multiple priorities simultaneously.
- Strong communication and interpersonal skills, with cultural sensitivity for working across diverse markets.
- Excellent problem-solving mindset by being proactive, resourceful, and solution-oriented.
- Able to work under pressure and adapt quickly in a fast-paced, ever-evolving luxury environment.
- A natural team player with a collaborative spirit and positive attitude.
- A good fashion sense is required, as the specialist will also contribute to daily content initiatives.
- Fluent in English.
Benefits
- Employee Pension Scheme
- Flexible Benefits Program
- Health Insurance & Critical Illness cover
- Flexible work environment- Hybrid Model (3 days a week from the office, 2 days from home)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations managementclient servicesluxury retaile-commerceprocess improvementdata analysisescalation managementtraining and mentoringpresentation skillsproblem-solving
Soft Skills
highly organizeddetail-orientedproactiveanalyticalstrong communicationinterpersonal skillscultural sensitivityteam playercollaborative spiritpositive attitude