Director or Senior Director, Safety Science
Erasca, Inc.
Google Cloud PlatformOracle
Director, VIP
FanDuel
full-time
Posted on:
Location Type: Hybrid
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $134,000 - $167,000 per year
Job Level
Lead
About the role
- Oversee Team Managers and manage a VIP team who hosts a portfolio of high value customers in designated key state(s)
- Mentor team to build strong relationships with VIP customer portfolios to increase customer loyalty
- Manage and coach VIP team toward KPIs related to service levels and customer satisfaction
- Build essential monthly / quarterly plans for Account Managers that execute the department's strategy
- Collaborate with other VIP Area Directors & Senior Managers to deliver a holistic view on FanDuel Group VIP customers
- Be accountable for Account Manager service scorecard performance
- Build strong development plans for each employee within your area
- Act as the key escalation point for all VIP BAU issues
- Work with internal stakeholders to ensure high-quality training programs focusing on Compliance, Customer Experience and Professionalism
- Keep Compliance and Responsible Gaming at the heart of all operations
- Monitor team performance to ensure bonuses, gifts, and hospitality invitations are offered responsibly
- Execute upon VIP Senior Director / VP initiatives regarding performance & strategy
- Meet and host VIPs at Hospitality events and mentor team members to do the same
- Provide strong leadership, professionalism and strategic planning for your Area
Requirements
- Minimum of 8 years of experience in high end customer service field is essential
- Minimum of 5 years casino industry experience
- Minimum of 3 years of management experience
- Excellent verbal and written communication skills
- Passionate and demonstrate the ability to provide top level service
- Confident and people focused personality
- Excellent analytical skills and experience with Excel
- Ability to interpret and present data to senior management
- Execute targets and deadlines
Benefits
- We offer an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits.
- Medical, vision, and dental insurance
- Life insurance
- Disability insurance
- 401(k) with up to a 5% match
- Annual bonus and long-term incentive opportunities (based on performance)
- Eligibility for short-term or long-term incentive compensation, including cash bonuses and stock program participation
- Paid personal time off and 14 paid company holidays
- Paid sick time in accordance with applicable state and federal laws
- Commuter benefits
- Pet insurance
- Additional employee benefits as outlined in FanDuel Total Rewards
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data interpretationanalytical skillsExcel
Soft skills
leadershipmentoringcommunicationrelationship buildingcustomer loyaltystrategic planningprofessionalismpeople focusedcoachingcollaboration
