FanDuel

Technical Program Manager

• Coordinate and manage game day testing cycles (4-5 major tests per cycle, starting April kick-off)
• Orchestrate testing activities with 100+ engineers across multiple teams
• Facilitate large-scale coordination meetings (hundreds of participants via Zoom, breakout rooms)
• Create and maintain annual testing schedules with scattered game day tests throughout the year
• Make critical "go/no go" decisions for test execution
• Manage test preparation cycles (approximately 1 month preparation per test)
• Coordinate performance testing initiatives alongside game day activities
• Work closely with reliability engineering teams
• Ensure all stakeholders complete their assigned responsibilities

Technical Programme Manager – 1 Year Fixed Term Contract

Android Engineer

• Design and implement software solutions based on project requirements while writing clean and efficient code.
• Debug and resolve defects, ensuring optimal performance.
• Participate in the entire software development lifecycle, from planning to deployment, and integrate third-party APIs and services smoothly.
• Design a scalable and robust software architecture that meets the needs of the organization.
• Document all architecture and design decisions for clarity and future reference.
• Integrate new technologies to enhance system performance and keep it up-to-date.
• Identify performance issues during code assessments to enhance overall code quality.
• Suggest best practices and improvements during review sessions.
• Collaborate with team members to ensure timely resolution of code review findings.
• Analyze application performance metrics to identify and address bottlenecks.
• Focus on optimizing system efficiency to enhance overall performance and user experience.
• Mentor junior engineers to strengthen their technical skills and support their professional growth.
• Provide guidance and feedback to foster a collaborative learning environment.
• Communicate technical concepts clearly to non-technical stakeholders to ensure understanding and alignment.
• Share knowledge and best practices with your peers to foster team growth and collaboration.

Senior Software Engineer – Android

Support Engineer

• Provide Tier 1 and Tier 2 IT support for desktops, laptops, mobile devices, and common business applications
• Support employee onboarding and offboarding, including device setup and access coordination
• Troubleshoot hardware, software, and access-related issues, escalating where appropriate
• Assist with the deployment, tracking, and inventory management of IT assets
• Support meetings, trainings, and company events, including AV and equipment setup
• Follow documented IT processes, procedures, and security guidelines
• Contribute to continuous improvement of IT support processes and documentation

Enterprise Desktop Support Engineer

Operations

• Work closely with the team supervisors to maintain operational policies, procedures, and service level agreements in order to ensure consistent operational performance and high-quality results.
• Conduct daily reviews of risk reporting to detect, prevent and mitigate fraudulent or suspicious activity, including but limited to customer deposits and withdrawals.
• Provide inbound support for customer fraud, payment inquiries, and escalations.
• As necessary, assist with ad hoc fraud and payment escalations, investigations, related projects/assignments, and cross-functional support.
• Work with new team members to ensure they are trained on all Fraud and Payments Ops tasks.
• Identify and document any training or knowledge gaps within the Fraud and Payments Ops team.
• Act as a liaison between Fraud & Payments Analysts and Management.
• Work with the team to ensure that tasks are prioritized at an operational and efficient level.
• Work closely with internal and external stakeholders like VIP, Client Funds, Finance, Fraud, CS, and payment and fraud providers.
• Perform all related and compatible duties as assigned and assist in ad hoc projects.

Senior Payments and Fraud Operations Analyst

Account Manager

• Manage a portfolio of High Value Players
• Provide an enhanced proactive one stop service to encourage loyalty
• Ensure that Compliance and Responsible Gaming ideals are at the heart of all we do
• Collect and document customer profiles
• Develop relationships and offer tailored rewards through regular correspondence
• Meet pre-determined productivity, quality, and Service Level Agreement targets
• Provide detailed reports on your Customer Portfolio, highlighting their satisfaction rates and product feedback
• Monitor individual customer performance to ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements
• Meet and host VIPs at Hospitality events
• Deliver against company responsible gaming protocols
• Opportunity to mentor and develop VIP Hosts within the team

VIP Account Manager, Sportsbook

• Manage and retain a portfolio of High Value Players.
• Provide an enhanced proactive one stop service to encourage loyalty.
• Ensure that Compliance and Responsible Gaming ideals are at the heart of all we do.
• Collect and document customer profiles.
• Develop relationships and offer tailored rewards through regular correspondence.
• Meet pre-determined productivity, quality, and Service Level Agreement targets.
• Provide detailed reports on your Customer Portfolio, highlighting their satisfaction rates and product feedback.
• Monitor individual customer performance to ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements.
• Meet and host VIPs at Hospitality events.
• Deliver against company responsible gaming protocols.
• Opportunity to mentor and develop VIP Hosts within the team.

VIP Account Manager, Casino

Manager

• Lead the development of short-, medium-, and long-term demand forecasts across business units, using statistical modeling and advanced analytics.
• Oversee the creation and maintenance of capacity models that align staffing with business objectives, service level goals, and budgetary constraints.
• Partner with cross-functional leaders (Finance, Operations, HR, and Product) to integrate business initiatives and external factors into workforce planning assumptions.
• Continuously refine processes to improve accuracy, scalability, and transparency.
• Lead, coach, and mentor a team of analysts and forecasters/planners, fostering a culture of accountability, innovation, and continuous improvement.
• Establish clear goals, KPIs, and professional development plans for team members.
• Serve as a key strategic partner to senior leadership, providing insights and recommendations that influence hiring and staffing.
• Communicate complex workforce concepts in a clear, compelling way to both technical and non-technical audiences.
• Drive continuous improvement by evaluating existing workforce planning processes and introducing automation or technology enhancements where possible.
• Deliver regular executive reports and presentations highlighting forecast accuracy, capacity utilization, and workforce efficiency.

Workforce Forecasting & Capacity Planning Manager

Events

• Conduct daily reviews of risk reporting to detect, prevent and mitigate fraudulent or suspicious activity; including but limited to customer deposits and withdrawals
• Perform detailed account due diligence and settlement of customer accounts
• Ensure all daily customer withdrawals are screened accurately
• Assist with applicable state-specific regulatory Fraud form reporting
• Support internal teams with various Fraud and Risk reviews or requests
• Resolve customer issues in relation to Fraud and Risk matters when necessary
• Additional tasks and projects as assigned by team leadership

Fraud Prevention Analyst – Daytime/Weekends

• Conduct daily reviews of risk reporting to detect, prevent and mitigate account takeover activity; including but limited to customer deposits and withdrawals.
• Perform detailed account due diligence and settlement of customer accounts.
• Assist with applicable state-specific regulatory fraud form reporting.
• Support internal teams with various fraud and risk reviews or requests.
• Resolve customer issues in relation to fraud and risk matters.
• Additional tasks and projects as assigned by team leadership.