FanDuel

VIP Account Manager, Casino

FanDuel

full-time

Posted on:

Location Type: Remote

Location: Missouri • United States

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Salary

💰 $79,000 - $99,000 per year

About the role

  • Manage and retain a portfolio of High Value Players.
  • Provide an enhanced proactive one stop service to encourage loyalty.
  • Ensure that Compliance and Responsible Gaming ideals are at the heart of all we do.
  • Collect and document customer profiles.
  • Develop relationships and offer tailored rewards through regular correspondence.
  • Meet pre-determined productivity, quality, and Service Level Agreement targets.
  • Provide detailed reports on your Customer Portfolio, highlighting their satisfaction rates and product feedback.
  • Monitor individual customer performance to ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements.
  • Meet and host VIPs at Hospitality events.
  • Deliver against company responsible gaming protocols.
  • Opportunity to mentor and develop VIP Hosts within the team.

Requirements

  • Minimum 2 years of experience in high end customer service field preferred.
  • Excellent verbal and written communication skills.
  • Business to Customer Sales experience preferred.
  • Knowledge of online gaming industry essential.
  • Passionate about providing top level service.
  • Confident and people focused personality.
  • Excellent analytical skills and experience with Excel.
  • Strives to meet targets and deadlines.
  • Excellent organizational and planning skills.
  • Understanding of Marketing processes preferred.
  • Willing and able to work non-traditional business hours.
  • Travel for this role is expected around 25% of the time.
Benefits
  • We offer amazing benefits above and beyond the basics.
  • We have an array of health plans to choose from (some as low as $0 per paycheck).
  • Programs for fertility and family planning.
  • Mental health support.
  • Fitness benefits.
  • Generous paid time off (PTO & sick leave).
  • Annual bonus and long-term incentive opportunities (based on performance).
  • 401k with up to a 5% match.
  • Commuter benefits.
  • Pet insurance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceanalytical skillsExcelbusiness to customer salesmarketing processes
Soft Skills
communication skillspeople focusedorganizational skillsplanning skillstarget-driven