Fanatics, Inc.

Backend Engineer

• Foster a culture and mindset of well-designed systems, test-driven software, and transparent communication with a high caliber of mutual respect and consideration for stakeholders
• Design and scale distributed systems using Kotlin, Java, and Spring Boot.
• Build and optimize data-intensive applications with Postgres, Kafka, and Redis/Redis PubSub.
• Drive system reliability, scalability, and performance across services and infrastructure.
• Partner with product and engineering leadership to align technical strategy with business goals.
• Mentor engineers and set standards for coding, design, and best practices.
• Actively participate in code reviews, maintain technical documentation, and adhere to best software development practices

Senior Staff Software Engineer – Java, Kotlin, Kafka

Security Analyst

• Administer and enhance the user access review process to identify and address access control issues effectively.
• Draft, refine, and socialize policies/standards (access control, change management, vendor security, incident response, data privacy); maintain clear SOPs and RACI.
• Prepare high‑quality evidence, narratives, and diagrams; coordinate with auditors/assessors; manage requests and deadlines.
• Participate in Incident response efforts by conducting log analysis, gathering evidence, and executing remediation tasks.
• Build dashboards for control health, User Access Reviews completion, vendor coverage, GDPR compliance metrics, and audit findings; present insights to InfoSec leadership and stakeholders.
• Automate evidence collection and access reviews where possible; propose control enhancements that improve security and reduce operational toil.
• Deliver security awareness presentations for both technical and non-technical users. Actively contribute to ongoing information security education through diverse methods such as phishing simulations, annual training sessions, on-demand courses, and workshops.
• Support Governance, Risk, and Compliance (GRC) initiatives by implementing controls and gathering necessary evidence, and control testing.
• Support InfoSec Risk Issue Intake process to assess and risk rank new issues, identify and document mitigation plans/timelines with risk owners and SMEs, and track to resolution.
• Support quarterly user access review process (UARs) for SOX systems and ensure tickets are tracked to resolution and actioned within audit requirements. Complete lookback analysis where necessary
• Support Data Loss Prevention process by triaging and investigating alerts in the Mimecast/Code42 solution.
• Lead and coordinate GDPR compliance activities including Data Protection Impact Assessments (DPIAs), Records of Processing Activities (RoPA), data subject rights requests, and privacy audits.
• Manage the Third Party Risk Management (TPRM) program including vendor security assessments, ongoing risk monitoring, review of vendor attestations (SOC 2, ISO 27001), and maintenance of the vendor risk register.
• Conduct comprehensive security assessments of third-party vendors using standardized questionnaires and frameworks; work with vendors on remediation of identified gaps.
• Participate in an on-call rotation to address security incidents and escalations promptly.

Security Analyst III

• Foster a culture and mindset of well-designed systems, test-driven software, and transparent communication with stakeholders.
• Design and scale distributed systems using Kotlin, Java, and Spring Boot.
• Build and optimize data-intensive applications with Postgres, Kafka, and Redis/Redis PubSub.
• Drive system reliability, scalability, and performance across services and infrastructure.
• Partner with product and engineering leadership to align technical strategy with business goals.
• Mentor engineers and set standards for coding, design, and best practices.
• Actively participate in code reviews, maintain technical documentation, and adhere to best software development practices.

Staff Software Engineer, Java, Kotlin, Kafka

Recruitment

• Manage all operational aspects of the recruiting process for primarily Director-level and above hiring, including job description creation, complex interview scheduling (domestic and international), candidate communication, travel coordination, and offer processing.
• Confidently manage senior and executive-level hiring processes, serving as a trusted point of contact for candidates, recruiters, and executives.
• Build and maintain Executive Hiring dashboards, reports, and trackers using ATS data (e.g., Greenhouse), Excel/Sheets, and other analytics tools.
• Partner with TA leaders to create polished reports and presentations for executive reviews, quarterly business updates, and strategic workforce planning sessions.
• Ensure accuracy of all candidate data in the ATS and related systems, upholding process compliance, supporting audit readiness, and applying judgment when handling sensitive or non-standard data scenarios.
• Exercise sound judgment in complex, ambiguous, and time-sensitive recruiting situations.
• Proactively manage non-standard scenarios that fall outside defined workflows.
• Coordinate across functions and geographies to ensure alignment, delivering consistency and excellence across diverse hiring initiatives.
• Identify opportunities to optimize coordination processes, enhance reporting tools, and elevate stakeholder engagement.
• Partner with the Talent Acquisition team on executive interview events, hiring initiatives, and special projects that support strategic business priorities.

Senior Talent Acquisition Specialist

Customer Support

• Respond to complex and high-priority customer contacts across email, phone, and chat, applying sound judgment to drive resolution.
• Manage escalations from internal teams, executive channels, and public-facing platforms such as X, Instagram, and Facebook.
• Manage escalated contacts involving high-value or VIP collectors, ensuring sensitive issues are handled with discretion, urgency, and consistent executive-level support expectations.
• Monitor social channels for brand- or exec-tagged posts, engaging publicly or via DM using assigned tools to resolve issues quickly and professionally.
• Support daily service operations by flexing across regions to help stabilize global coverage during periods of high volume.
• Provide peer-level guidance to Tier 1 agents, supporting workflow continuity and reinforcing best practices across shifts.
• Maintain up-to-date knowledge of product releases, collector policies, and tooling to deliver accurate and timely support.
• Identify, quantify, and escalate emerging or systemic issues impacting the collector experience.
• Document all case activity thoroughly in support platforms to ensure clear handoffs and visibility.
• Execute administrative tasks including refunds, returns, and stock allocations in accordance with regional policy.
• Participate in process improvement efforts, providing feedback and insight to help evolve tools, workflows, and policies.

Senior Customer Support Associate

Vice President

• Define annual financial and performance objectives aligned with Fanatics Commerce’s four pillars: (1) Delightful Experience Everyday; (2) Great Products, Storytelling & Availability; (3) New Rights & New Markets; (4) One Commerce Wins.
• Establish and evolve the fan vertical vision and roadmap for short-, mid-, and long-term success, leveraging consumer insights, performance data, and market intelligence.
• Lead end-to-end fan vertical strategy tailored to league, partner, and fan needs, ensuring timely product availability and compelling storytelling throughout the season.
• Provide strategic oversight across merchandising, pricing, inventory, SKU optimization, channel segmentation, promotional strategies, and in-season replenishment.
• Analyze performance metrics (sales, inventory, etc.) to guide decisions and optimize results.
• Build strong cross-functional partnerships (Buying, Merchandising, Planning, Marketing, Sourcing, Sales, Finance, Operations) to drive execution and shared accountability.
• Maintain deep understanding of contractual rights and obligations (e-commerce, wholesale, in-venue merchandising, sponsorships, events).
• Monitor industry trends to identify growth opportunities and pursue rights renewals/expansions.
• Develop scalable solutions for financial ROI across fan verticals.
• Lead Quarterly Business Reviews (internal and partner-facing) and monthly Fan Vertical Exchange meetings; participate in weekly business reviews.
• Align with other GMs to ensure consistency and scale across Fanatics Commerce.
• Provide guidance to analytics teams for data-driven decision-making.
• Ensure compliance with league/team policies and applicable laws.
• (NFL/MLB/College/NHL only): Oversee Team Services/Promo support for uniforms and team-issued apparel.

Senior Staff Software Engineer – Java, Kotlin, Kafka

Security Analyst III

Staff Software Engineer, Java, Kotlin, Kafka

Senior Talent Acquisition Specialist

Senior Customer Support Associate

VP and GM – Soccer