Fanatics, Inc.

Employee Relations Manager

Fanatics, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Manchester • United Kingdom

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About the role

  • Lead and manage complex Employee Relations cases across multiple jurisdictions, ensuring risk is mitigated and outcomes are fair, consistent, and legally compliant.
  • Support the transition to a COE ER Model, embedding clear processes, governance, and best practice across Fanatics International.
  • Partner closely with HRBPs, Legal, and business leaders to provide expert guidance on ER matters, including performance, conduct, absence, and organisational change.
  • Drive consistency in ER practices across the UK, France, Germany, and Australia, navigating local legislation and cultural nuances.
  • Support and deliver policy development in partnership with Global Employment Counsel across international markets, ensuring alignment with business objectives, local legislation, and best practice.
  • Develop and embed best-in-class playbooks, frameworks, and processes to drive consistency, elevate manager capability, and enhance the overall employee experience.
  • Create and implement ER frameworks, toolkits, and playbooks (e.g. PIPs, investigations, absence management) to upskill managers and HR teams.
  • Lead on governance and documentation standards, ensuring audit readiness and clear reporting across ER activity.
  • Work in close partnership with the HR Director and Commercial teams to support and deliver change programmes, including restructures, consultations, and TUPE processes.
  • Partner closely with HRBPs and stakeholders across Retail, Operations, eCommerce, and Corporate functions to drive commercially sound and pragmatic people decisions.
  • Analyse ER data to identify trends and insights, enabling proactive interventions and continuous improvement across the business.

Requirements

  • Significant experience in Employee Relations within a fast-paced, multi-site or retail/eCommerce environment.
  • Strong working knowledge of UK Employment Law, with exposure to European jurisdictions (France, Germany) highly desirable.
  • Experience managing complex ER casework end-to-end, including disciplinaries, grievances, performance management, and redundancy processes.
  • Proven ability to operate within or help build a COE model, driving consistency, governance, and scalability.
  • Experience developing and embedding ER playbooks, frameworks, and toolkits to elevate capability across the business.
  • Strong stakeholder management skills, with the ability to influence and build credibility at senior levels.
  • Experience partnering with Employment Counsel to ensure legal alignment and to upskill and educate managers on ER best practice.
  • Background as an HRBP or strong understanding of HRBP partnership, with the ability to work collaboratively to deliver aligned people solutions.
  • Commercial mindset with the ability to balance risk, employee experience, and business outcomes.
  • Ability to manage multiple priorities across different countries, functions, and employee populations.
  • High attention to detail, strong organisational skills, and a proactive, solutions-focused approach.
  • Confident communicator, comfortable navigating sensitive and complex situations with professionalism and empathy.
  • Passion for elevating and enhancing the employee experience across the full employee lifecycle, with experience operating within a COE model and partnering closely with TA, TD, Payroll, Benefits, and key internal stakeholders.
Benefits
  • Specific details regarding the benefits package applicable to your location will be shared and discussed during the interview process
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Employee RelationsUK Employment LawEuropean Employment Lawcomplex ER caseworkdisciplinariesgrievancesperformance managementredundancy processesCOE modelpolicy development
Soft Skills
stakeholder managementinfluencecredibilitycollaborationcommercial mindsetattention to detailorganizational skillsproactive approachcommunicationempathy