Act as a primary contact for vendors participating in the Drop Ship program, supporting product setup and daily operations.
Partner with vendors to prioritize new product introductions and manage item creation in internal systems, including product builds, work orders, and inventory flows.
Maintain accurate product data—ensuring updates to UPCs, site descriptions, costs, and other attributes are completed on time.
Track and report delivery status daily, sharing updates with vendors to ensure on-time performance and quick issue resolution.
Lead weekly reporting and coordinate status meetings to keep vendors aligned and informed.
Monitor customer feedback and flag negatively reviewed items, partnering with vendors to address concerns and improve the fan experience.
Support special projects and assist the Drop Ship Manager in driving operational improvements.

Requirements

1–3 years of experience in merchandising, eCommerce, retail operations, or administrative support roles
Strong organizational skills with high attention to detail and accuracy
Proficiency in Microsoft Excel and comfort working with product management or ERP systems (e.g., Oracle, SAP, PLM tools)
Clear and professional written and verbal communication skills
Ability to manage multiple tasks and deadlines in a fast-paced environment
Problem-solving mindset with a service-first approach to vendor support
High level of ownership and accountability for day-to-day execution
Bachelor's degree in Business, Merchandising, or related field preferred but not required

Benefits

Health, dental, and vision insurance
401(k) plan with company match
Paid time off and holidays
Professional development opportunities
Flexible work arrangements

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

merchandisingeCommerceretail operationsadministrative supportproduct managementERP systemsMicrosoft ExcelOracleSAPPLM tools

Soft Skills

organizational skillsattention to detailaccuracywritten communicationverbal communicationtime managementproblem-solvingservice-first approachownershipaccountability

Certifications

Bachelor's degree in BusinessBachelor's degree in Merchandising