Family Health Center

Counselor

• The Patient Assistance Counselor is responsible for the accurate and timely assessment of uninsured and underinsured patient referrals to determine eligibility for financial assistance programs.
• Conducts patient outreach and enrollment activities, reviewing, and processing financial assistance applications, and determining eligibility based on established criteria.
• Ensures accurate documentation of patient interactions, calculates household income and assets to determine award levels, and collaborates with internal teams and external partners to facilitate timely support.
• Maintains comprehensive records and monitoring program participation to help ensure patients receive the financial resources necessary for their care.
• Contributes to process improvement initiatives and supports special projects aligned with organizational goals.

Patient Assistance Counselor

• Documents patient interactions conducted via phone or in person, detailing actions taken to ensure accurate and timely recordkeeping for future reference.
• Conducts outreach and enrollment activities to connect patients with available healthcare coverage, medication assistance programs, and grants, collaborating with internal teams and external partners to meet patient referral needs.
• Reviews financial and medication assistance applications for completeness and verifies alignment with established program requirements and eligibility criteria.
• Assists in the approval or denial of financial assistance applications within delegated authority limits to support timely and accurate processing.
• Screens patients for program eligibility, calculates income and assets, and determines financial assistance awards; documents interactions accurately to maintain complete records.
• Calculates household income and asset totals to determine appropriate award levels in accordance with established financial assistance protocols.
• Assesses patient eligibility for external financial support programs and monitors participation to ensure ongoing access to assistance.
• Maintains accurate and up-to-date records of financial assistance applications, financial documentation, and patient correspondence.
• Maintains strict adherence to scheduled work hours with regular and reliable attendance.
• Performs other duties as assigned.

Manager

• Maintains a well-trained and knowledgeable workforce to ensure effective service delivery and supports the ongoing development of team members.
• Evaluates staff performance and clearly communicates performance expectations to promote a productive and accountable work environment.
• Addresses employee concerns and monitors the implementation of performance improvement plans and disciplinary actions as needed.
• Manages staffing levels to meet patient care needs while adhering to established budgetary guidelines.
• Directly supervises business office operations and associated staff to ensure consistency and efficiency.
• Assists the Dental Assistant Manager in supporting and managing daily clinical operations and clinical staff.
• Maintains budgetary controls to support the center’s financial performance and achieve established financial goals.
• Assists with the preparation of the annual capital equipment budget and collaborates with Dental and Family Health Center (FHC) Leadership to align purchasing practices with organizational goals.
• Collaborates with Business Systems Leadership to review reimbursement processes, coding, and billing updates to ensure alignment with financial targets.
• Partners with Service Line Leadership to establish center goals, develop and execute strategic plans, and monitor center performance metrics for trend analysis and operational improvements.
• Works with FHC dental billing teams to identify and address patient or department billing issues.
• Assists in resolving patient or family concerns related to care, billing, or service by facilitating timely and effective communication.
• Supports the effective use of dental software systems, including training, testing, and troubleshooting.
• Maintains strict adherence to scheduled work hours with regular and reliable attendance.
• Performs other duties as assigned.

Patient Assistance Counselor

Patient Assistance Counselor

Dental Center Manager