Patient Assistance Counselor
Family Health Center
full-time
Posted on:
Location Type: Office
Location: Ladysmith • Wisconsin • United States
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About the role
- The Patient Assistance Counselor is responsible for the accurate and timely assessment of uninsured and underinsured patient referrals to determine eligibility for financial assistance programs.
- Conducts patient outreach and enrollment activities, reviewing, and processing financial assistance applications, and determining eligibility based on established criteria.
- Ensures accurate documentation of patient interactions, calculates household income and assets to determine award levels, and collaborates with internal teams and external partners to facilitate timely support.
- Maintains comprehensive records and monitoring program participation to help ensure patients receive the financial resources necessary for their care.
- Contributes to process improvement initiatives and supports special projects aligned with organizational goals.
Requirements
- High school diploma or equivalent
- Minimum of two years of experience in a medical business office, healthcare setting, or comparable environment required
- Proficient in Microsoft Office Suite
- Knowledge of basic business math principles, including calculations and percentages with ability to interpret financial statements and tax returns
- Certified Application Counselor (CAC) designation through the Centers for Medicare and Medicaid Services required within three months of the first available CAC training period after hire. Employees hired fewer than three months prior to the CAC training period may defer certification until the following year. Preferred certification at time of hire. Employees must pass the CAC certification exam within three attempts and within three months of completing training. Failure to pass may result in termination, except in cases of extenuating circumstances.
- Valid Wisconsin Driver’s License required with an acceptable motor vehicle record (MVR), per FHC guidelines.
Benefits
- Equal Opportunity Employer
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
financial assistance assessmentpatient outreachapplication processinghousehold income calculationasset calculationfinancial statement interpretationtax return interpretationprocess improvementdocumentationprogram monitoring
Soft skills
communicationcollaborationorganizational skillsattention to detailproblem-solving
Certifications
Certified Application Counselor (CAC)high school diploma or equivalentvalid Wisconsin Driver’s License