FairMoney

Sales

• - Receiving/Initiating calls from the assigned list.
• - Asking questions to engage customers and keep the conversation going.
• - Ensure target conversion.
• - Listening to the customer’s needs to generate repeat sales.
• - Record all interactions on the CRM and disposition the call.
• - Keeping up to date on all products and informing customers of new products.
• - Answering customer’s questions about the products.
• - Meeting Sales budget.

Telesales Specialist

Supply Chain

• Lead the end-to-end logistics and distribution strategy for POS devices, ensuring efficient delivery within SLAs, reverse logistics, and asset recovery.
• Oversee inventory planning and control, ensuring optimal stock levels across multiple hubs and fulfillment partners.
• Negotiate and manage procurement relationships with international vendors, specially manufacturers and suppliers in China.
• Manage warehouse team, and refine processes for repair tracking, replacements, and real-time inventory visibility.
• Monitor inventory turnover, aging, and replenishment cycles.
• Improve the current inventory management system by working with product/tech teams.
• Scale an efficient customer onboarding pipeline with integrated compliance (KYC/AML) checks.
• Manage workflows for KYC document verification, exception handling, and SLA adherence.
• Collaborate with product and compliance teams to streamline approval logic and automation.
• Lead operations behind customer lifecycle strategies including merchant reactivation and performance campaigns.
• Monitor asset utilization and proactively identify underperforming regions or segments.
• Develop and enforce standard operating procedures (SOPs) to support scalability and consistency across markets.

Head of Operations, Supply Chain and Device

Data Analyst

• Develop a deep understanding of end-to-end processes to guide analytical work and anticipate downstream impacts.
• Write and optimize SQL queries to generate and transform data, and establish error-flagging and discrepancy-checking mechanisms.
• Design and maintain operational dashboards for case-level deep dives and analytical dashboards for leadership decisions.
• Enable automation of repetitive workflows using SQL and analytical techniques to improve team efficiency.
• Provide ad-hoc analysis for risk assessments, portfolio reviews, performance tracking, and process improvements.
• Take ownership of business outcomes and deliver end-to-end solutions that serve as benchmarks for excellence.

Product Manager

• Own end-to-end merchant discovery, registration, verification, and activation flows
• Craft intuitive onboarding flows ensuring regulatory compliance
• Collaborate with Engineering, Compliance, Risk, Operations, Sales, and Design teams
• Ensure scalability of onboarding processes
• Work with Compliance and Risk teams to meet KYC/AML and CBN guidelines
• Define KPIs: onboarding completion rate, time-to-activation, merchant churn
• Conduct merchant interviews and research to gather feedback
• Stay informed on fintech and merchant onboarding trends across Africa and globally

Telesales Specialist

Head of Operations, Supply Chain and Device

Data Analyst

Product Manager – Merchant Onboarding