Fairmarkit

Customer Success Manager

• Develop and maintain strong relationships at all levels within the customer organization
• Develop, deliver, and execute customer success plans that define key outcomes and measures for success
• Develop proficiency with all Fairmarkit solutions
• Execute against the defined Customer Journey playbook to support retaining and growing your portfolio.
• Be the customer's key point of contact throughout the entire customer life cycle
• Drive customer adoption through training and change management best practices
• Be tenacious in identifying opportunities to deliver ongoing incremental value based on your deep understanding of customer's business, strategic goals, and use cases
• Monitor the adoption rates of assigned accounts; maintain alignment of customer use cases with their business objectives
• Maintain strong customer retention and growth rates aligned with Fairmarkit corporate goals

Customer Success Director

Business Development Rep

• Generate new client opportunities through high-volume outreach via phone, email, and LinkedIn while maintaining a personalized approach to exceed activity targets
• Evaluate and qualify marketing-generated leads, including content inquiries and demo requests
• Identify and contact potential client accounts to spark interest and initiate meaningful conversations
• Arrange discovery calls with qualified prospects for Account Executives, ensuring seamless transitions and a positive prospect experience
• Partner with Account Executives by providing timely and relevant information to ensure qualified leads are successfully converted to pipeline
• Play a pivotal role in driving new business growth across a specific EMEA territory and guide potential clients through the initial stages of their journey with Fairmarkit
• Participate in mentorship and development from management and Enterprise sales professionals to prepare for future career growth

Customer Success Director

Business Development Representative