Manager, Service Delivery – Enhanced Services
F5
full-time
Posted on:
Location Type: Hybrid
Location: Seattle • Arizona • California • United States
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Salary
💰 $107,200 - $160,800 per year
About the role
- Lead a team of service delivery managers to delivery the best customer experience possible.
- Coach, grow & develop talent that can take the organization to the next level.
- Leverage qualitative & quantitative insights to make informed decisions / improvements / strategy that leverage data to show impact.
- Manage customer interaction by coordinating communication internally and externally and directing issues to resolution for your assigned accounts.
- Liaise with Product Development teams on customer found issues and partner concerns
- Provide supervision of exempt staff.
Requirements
- 12 years management experience preferred with fortune 100 customers
- Hold a BA/BS Degree or equivalent
- Experience in a technical support role a plus
- Understanding case management ticketing systems and workforce management programs are a plus
- Ability to work in a highly-collaborative team environment
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
management experiencetechnical supportcase managementticketing systemsworkforce management
Soft Skills
leadershipcoachingtalent developmentcommunicationcollaboration
Certifications
BA/BS Degree