F5

Incident Manager

F5

full-time

Posted on:

Location Type: Hybrid

Location: Bangalore • India

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About the role

  • Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies
  • Take overall control of Incidents as assigned to you by your manager or through the incident management process
  • Provide action plans associated to incidents and manage plans through to closure
  • Using leadership, drive action owners critical to the success of plans
  • Write customer facing communication documentation and reports associated with individual incidents and regarding Incident Management in general
  • Be the face of F5 Global Services associated to a specific incident
  • Perform back-office functions related to reporting and statistics
  • Use the support escalations page to maintain status and next steps
  • Develop and maintain all the operating procedures relating Incident Management
  • Articulate technical plans to non-technical audiences
  • Perform other related duties as assigned.

Requirements

  • 5+ years management experience in a customer service role
  • BA/BS or equivalent degree in different theatres or relevant business/industry experience
  • Experience in a technical support role a plus
  • Intermediate to advanced knowledge of Excel, PowerPoint, and other Microsoft packages
  • Self-motivated and proactive
  • Assertive and confident
  • Excellent verbal and written communication skills
  • Ability to liaise with people at all levels in an organization
  • Energetic and enthusiastic
  • Committed and ambitious
  • Ability to work in a highly collaborative team environment.
Benefits
  • Hybrid working mode
  • Career growth and development opportunities
  • Recognitions and Rewards
  • Employee Assistance Program
  • Competitive pay, comprehensive benefits , and cool perks
  • Culture of Giving Back
  • Dynamic Diversity & Inclusion Interest Groups
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
incident managementreportingaction planstechnical supportMicrosoft ExcelMicrosoft PowerPoint
Soft Skills
leadershipcommunicationself-motivatedassertiveconfidentenergeticenthusiasticcommittedambitiouscollaborative
Certifications
BA/BS degree