Full-stack Engineer

• Actively lead sales discovery calls with prospective enterprise clients, uncovering technical requirements, business objectives, and pain points to ensure F12’s solutions are precisely aligned and differentiated.
• Collaborate with the sales team to rigorously assess technical fit, solution feasibility, and client readiness, enabling accurate forecasting, prioritization, and rapid pipeline progression.
• Serve as the technical bridge during early-stage engagements, translating complex client needs into actionable Microsoft cloud solution designs and providing real-time guidance to accelerate deal advancement.
• Architect and deliver sophisticated, scalable solutions tailored to the unique challenges of enterprise clients, with a primary focus on the Microsoft cloud stack and related capabilities across identity, collaboration, security, compliance, endpoint, and AI.
• Develop comprehensive, enterprise-grade documentation for each opportunity, ensuring seamless handoff to project operations to enable effective execution (including Microsoft architecture decisions, assumptions, dependencies, licensing considerations, and operational support requirements).
• Partner with product development, operations, and executive stakeholders to validate solution feasibility, scalability, and strategic alignment with F12’s enterprise capabilities.
• Co-create and execute high-impact sales strategies, relentlessly pursuing ambitious targets for enterprise account acquisition, expansion, and long-term partnership.
• Lead technical enablement initiatives, delivering expert training and ongoing support to empower the sales organization for enterprise success.
• Spearhead responses to complex RFPs, RFIs, and RFQs, crafting proposals that are competitive, compelling, and tailored to enterprise requirements.
• Serve as the trusted SME for enterprise technology, maintaining deep, current knowledge of F12’s Microsoft cloud offerings and roadmap, to inform strategy and client engagements.

Enterprise Pre-Sales Technical Lead

Chief Technology Officer

• Serve as a strategic technology advisor for assigned clients, building strong relationships with executives and key stakeholders
• Develop and maintain technology roadmaps aligned to each client’s business objectives, risk profile, budget, and growth plans
• Lead strategic business reviews and translate complex technology topics into clear business recommendations
• Lead client-facing strategy across AI, Cloud, and Security, ensuring roadmaps align to business outcomes, scalability, governance, and risk mitigation
• Identify AI adoption opportunities, including automation, productivity improvements, and data insights, while reinforcing responsible use, data protection, and governance practices
• Advise on cloud modernization, cybersecurity best practices, compliance expectations, and risk posture aligned to industry standards
• Guide clients in establishing practical governance frameworks for AI and Security, including acceptable use, access controls, data handling, policy alignment, risk ownership, and ongoing review
• Translate AI, cloud, security, and governance concepts into clear business value, enabling clients to make informed decisions and accelerate adoption across their teams
• Guide hardware, software, infrastructure, and lifecycle planning to support performance, reliability, security, and cost-effectiveness
• Support client technology budget planning, vendor recommendations, and modernization initiatives
• Support backup, disaster recovery, and business continuity planning in alignment with client needs and industry standards
• Partner with Sales, Technical Account Managers, and Integrated Service Teams to identify client needs and design appropriate solutions
• Support revenue growth within the assigned client base by identifying strategic solution gaps and opportunities for improvement
• Assist with prospective client conversations by uncovering business needs and contributing to solution design
• Collaborate with internal teams to ensure client documentation, standards alignment, and program compliance remain current
• Partner with technical teams and leadership to support upgrades, conversions, and client improvement initiatives
• Support internal initiatives, mentorship, and knowledge sharing that improve service delivery and client satisfaction

vCIO – Virtual Chief Information Officer

Client Partner

• Client commitment to ownership and delivery orchestration
• Coordinate activities across F12 delivery streams, maintain a single integrated view of commitments, deadlines, dependencies, and risks for the defined set of strategic clients.
• Governance, cadence, and reporting
• Run/coordinate monthly and quarterly service meetings, prepare summaries, maintain action/risk logs, and ensure follow-through.
• Escalation and issue management
• Act as the delivery escalation point for service issues, ambiguous requests, out-of-scope items, and cross-team blockers.
• Hands-on leadership and delivery support
• A contributor who remains close to the delivery reality, stepping in as required to directly support coordination, problem-solving, and issue resolution. They are pragmatic and action-oriented—ensuring that gaps are not only identified but actively resolved through direct contribution when necessary.
• Stakeholder alignment and expectation management
• Ensure F12 and client stakeholders are aligned on priorities, scope, delivery rhythm, and required decisions.
• Performance and continuous improvement
• Track whether delivery is meeting contractual intent, highlight gaps, and drive structural improvements in process, coordination, and service visibility.
• Structured intake and out-of-scope coordination
• Triage new asks, route decisions, and convert unclear requests into governed actions or properly scoped follow-on work.

Enterprise Pre-Sales Technical Lead

vCIO – Virtual Chief Information Officer

Client Delivery Manager