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F12

Client Delivery Manager

F12

Client Delivery Manager leading service delivery and coordination across complex enterprise commitments for strategic clients at F12 in Canada.

Posted 7/29/2026full-timeRemote • 🇨🇦 CanadaSeniorLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in service delivery management, client success, and program delivery within enterprise IT services, with a strong focus on stakeholder alignment, governance, and continuous improvement. Proficient in managing complex client engagements and ensuring effective communication and follow-through across technical and operational teams.

Highest-signal resume keywords
Service Delivery ManagementClient GovernanceStakeholder ManagementITIL CertificationMicrosoft 365 Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Service Delivery ManagementProgram DeliveryKPI/SLA OversightChange ManagementEscalation ManagementContinuous ImprovementGovernanceRisk ManagementPerformance TrackingTriage Coordination
Soft Skills
Organizational SkillsCommunication SkillsProblem-SolvingFollow-ThroughRelationship Building
Tools & Technologies
Microsoft 365Cloud ServicesSecurity SolutionsEndpoint ManagementProject Services
Certifications & Qualifications
ITILPMPPRINCE2Prosci
Industry Keywords
Managed ServicesEnterprise IT ServicesClient SuccessService ReviewsDelivery Orchestration

Tech Stack

Tools & technologies
CloudPMP

About the role

Key responsibilities & impact
  • Client commitment to ownership and delivery orchestration
  • Coordinate activities across F12 delivery streams, maintain a single integrated view of commitments, deadlines, dependencies, and risks for the defined set of strategic clients.
  • Governance, cadence, and reporting
  • Run/coordinate monthly and quarterly service meetings, prepare summaries, maintain action/risk logs, and ensure follow-through.
  • Escalation and issue management
  • Act as the delivery escalation point for service issues, ambiguous requests, out-of-scope items, and cross-team blockers.
  • Hands-on leadership and delivery support
  • A contributor who remains close to the delivery reality, stepping in as required to directly support coordination, problem-solving, and issue resolution. They are pragmatic and action-oriented—ensuring that gaps are not only identified but actively resolved through direct contribution when necessary.
  • Stakeholder alignment and expectation management
  • Ensure F12 and client stakeholders are aligned on priorities, scope, delivery rhythm, and required decisions.
  • Performance and continuous improvement
  • Track whether delivery is meeting contractual intent, highlight gaps, and drive structural improvements in process, coordination, and service visibility.
  • Structured intake and out-of-scope coordination
  • Triage new asks, route decisions, and convert unclear requests into governed actions or properly scoped follow-on work.

Requirements

What you’ll need
  • 7–10+ years of experience in service delivery management, client success, managed services, or program delivery within an MSP, enterprise IT services, or consulting environment
  • Proven experience coordinating delivery for complex enterprise clients across multiple technical and operational workstreams
  • Strong experience with client governance, service reviews, status reporting, escalations, KPI/SLA oversight, and continuous improvement
  • ITIL, PMP, PRINCE2, Prosci, or similar service delivery / project / change management certification
  • Experience working with Microsoft-centric enterprise environments involving Microsoft 365, Copilot, endpoint, cloud, security, or adoption/change programs
  • Demonstrated ability to manage stakeholder expectations and build trusted relationships across technical, operational, and leadership audiences
  • Strong understanding of managed services delivery, service scope governance, and structured handling of escalations and out-of-scope requests
  • Sufficient technical fluency to work effectively with Microsoft-focused delivery teams across M365, cloud, security, endpoint, and project services
  • Strong organizational, communication, and follow-through skills, with the ability to bring structure and clarity to complex client commitments
  • Must be eligible and willing to travel to the United States on an as-needed basis to support client engagements and organizational objectives.

Benefits

Comp & perks
  • Three weeks’ vacation plus extra Flex Days
  • Leadership development opportunities
  • Growth coaching
  • Reimbursements for educational advancement and certifications
  • Health Spending Account or RRSP matching
  • Extended health care
  • Dental and vision coverage
  • Disability and life insurance
  • Employee assistance program
  • Tuition reimbursement
  • Paid time off
  • On-site parking
  • High-class office amenities
  • Company events