Fácil Assist

Recruitment

• Lead end-to-end recruitment and selection processes for operational positions, with a focus on high-volume customer service roles, as well as administrative and back-office vacancies;
• Partner with hiring managers to align on candidate profiles, define attraction strategies, and monitor selection processes;
• Design and implement actions to ensure a positive and welcoming candidate experience throughout the recruitment journey;
• Support and execute onboarding processes, contributing to efficient integration and a positive experience for new hires;
• Participate in initiatives related to employee experience and strengthening the employer brand;
• Use digital tools and Artificial Intelligence solutions to optimize processes, increase productivity, and deliver better results for the area;
• Monitor recruitment metrics and provide insights for continuous improvement of processes;
• Support projects related to attraction, development, and retention of talent.

Talent Acquisition Analyst

Systems Engineer

• Provide maintenance and enhancements for internal and external web systems, ensuring they operate correctly
• Collaborate with business areas, clients, and the technical team to gather and understand requirements
• Develop, implement, and validate continuous improvements to systems
• Identify, analyze, and fix defects, ensuring application stability and quality
• Create queries and reports in SQL Server to support requests
• Develop and maintain applications using technologies such as React and MongoDB

Systems Developer I

General

• Analyze operational results (D-1), monitoring indicators such as service level, answered calls, abandonment and absenteeism, identifying deviations and their causes.
• Compare actuals versus plan, ensuring forecast accuracy and proposing adjustments as needed.
• Monitor the operation in real time, tracking volume, queues and performance, ensuring compliance with service levels.
• Ensure adherence to operational schedules, taking preventive and corrective actions in case of deviations, working directly with operational leadership.
• Conduct intraday management, updating performance reports, analyzing productivity and reforecasting according to the scenario.
• Work together with operational leaders, advising on necessary adjustments to meet targets and priorities.
• Assess internal and external impacts on the operation, such as system outages, campaigns and process changes.
• Consolidate daily results, preparing management reports and contributing to root-cause analyses and continuous action plans.
• People management and development.

Talent Acquisition Analyst

Systems Developer I

Planning Supervisor