F.A. Davis

Customer Support

• Facilitate the day-to-day operations of the department
• Responsible for meeting the service level standards F.A. Davis has set for the team
• Ensure every customer interaction results in a happy customer
• Handle domestic orders ready for fulfillment within 24 hours of receiving the order
• Handle international orders ready for fulfillment within 48 hours of receiving the order
• Handle 90% of incoming calls within 3 minutes
• Respond to all emails and tech tickets within 1 business day

Customer Support Specialist