Take a lead role in developing the technical architecture and roadmap driving the transformation of our customer service tech stack.
Build architectural standards and best practices for ezCater’s software platform.
Set the technical strategy and vision for the Customer Service roadmap.
Strike a balance of quality and speed while working on company-level priorities.
Be a visionary leader providing guidance and mentorship to your teammates.
Raise the bar for software quality, architecture, and expectations in the engineering organization.

Requirements

7+ years of professional development experience, with a focus on backend technologies and building services using Go, Ruby on Rails, Java or similar languages.
Proven expertise building APIs using GraphQL and REST.
Demonstrated success integrating with common customer service software and tools, including but not limited to Salesforce Service Cloud, Zendesk, HubSpot, and others.
Exposure to contact center tooling like Twilio and Amazon Connect is a plus.
Experience designing backend systems specifically for Salesforce integration.
Excellent written and verbal communication, with a commitment to quality documentation.
Eagerness to give and receive feedback in a collaborative learning environment.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

GoRuby on RailsJavaAPIsGraphQLRESTbackend systemsSalesforce integrationsoftware architecturesoftware quality

leadershipmentorshipcommunicationcollaborationfeedbackvisionary thinkingguidancequality commitmentproblem-solvingstrategic thinking