EY

TechOps – CloudOps Manager

EY

full-time

Posted on:

Location Type: Office

Location: Kolkata • India

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Job Level

SeniorLead

Tech Stack

CloudGuidewireHibernateJ2EEJavaJenkinsSDLCSOAPSpringSQLSubversion

About the role

  • Manage support projects for Guidewire PolicyCenter
  • Responsible for designing, building, supporting, and performing defect fixes
  • Performing Root Cause Analysis and providing fixes
  • Proactive monitoring
  • Managing the Guidewire PC Configuration & Integration
  • Designing, modifying and implementing Guidewire product suite
  • Managing the key SLA’s and KPI’s for the successful execution of the project

Requirements

  • Guidewire PolicyCenter Support and Maintenance (Manager 9+ years)
  • Must have Guidewire PolicyCenter 9.0 version + technical/functional/cloud certification.
  • Well versed in development streams - Configuration/Integration/Both
  • Hands on experience in Java/J2EE like web services, API integration.
  • Experience in production support activities like queue management, plug-in related issues, batch file generations.
  • Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins.
  • Understand service management and change management activities, along with SLA and estimator tools.
  • Have exposure to working in shifts and on-call support.
  • Should have worked on incident management and problem management.
  • Should have idea on SDLC life cycle along with release planning and management.
  • Working knowledge of Core Java, J2EE, XML, Web Services (SOAP/REST), ANT.
  • Strong in SQL, Spring, Hibernate, Castor, any Enterprise Messaging System.
  • Should have strong knowledge and experience on Tomcat and or WebSphere/WebLogic.
Benefits
  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Guidewire PolicyCenterJavaJ2EESQLSpringHibernateXMLWeb ServicesSOAPREST
Soft Skills
Root Cause AnalysisProactive monitoringIncident managementProblem managementChange managementService managementQueue managementDefect fixingRelease planningProject management
Certifications
Guidewire PolicyCenter 9.0 certification