EY

Senior Consultant – Healthcare Operations

EY

full-time

Posted on:

Location Type: Hybrid

Location: Kochi • India

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Job Level

Senior

Tech Stack

ERP

About the role

  • Work on client engagements focused on healthcare transformation, target operating models, and operational optimization/re-engineering
  • Lead care pathway redesign, SOP creation, and clinical process re-engineering to improve quality, efficiency, and patient experience
  • Support creation of policies, operating models and governance structures for integrated care systems, clinical networks, and health programs
  • Prepare business cases, investment roadmaps, service expansion models and health system transformation plans
  • Conduct assessments of current healthcare operations, workflows and care pathways to identify bottlenecks, variations, and gaps
  • Conduct service strategy, demand–capacity modelling, clinical workforce optimization, and load‑balancing assessments
  • Support healthcare privatization and PPP initiatives, including development of contracting frameworks, performance‑management structures, and transition execution plans
  • Support development of PPP contracting structures, including service specifications, SLAs, KPIs, performance‑linked payment models, and regulatory compliance requirements
  • Assist in designing risk‑sharing mechanisms between public authorities and private operators, covering operational, financial, and clinical risks
  • Support design and implementation of decentralized/hybrid care models, including home care, remote monitoring, virtual care hubs and community‑based services
  • Support clinical supply chain transformation, including end‑to‑end traceability, quality controls, cold chain assurance, and logistics optimization
  • Develop implementation roadmaps aligned with client’s business needs and industry best practices
  • Leverage AI and digital tools to deliver advanced analytics and automation for processes to improve healthcare outcomes
  • Develop and implement frameworks for healthcare outcomes tracking and value‑based performance dashboards
  • Use data‑driven insights, benchmarking and analytics to measure improvement, identify deviations, and support governance bodies
  • Understand client’s business objectives, healthcare challenges and opportunities for improvement
  • Work closely with key stakeholders and lead, design and develop winning technical proposals for tenders and RFPs
  • Build, maintain and strengthen working relationships with business stakeholders and clients
  • Liaise with internal teams to help identify healthcare opportunities and support business development
  • Ensure consistency in delivering high‑quality work products that exceed client expectations and meet timelines
  • Continually enhance your technical and consulting skills within the healthcare ecosystem
  • Develop and groom team members for succession planning, as needed

Requirements

  • 3-8 years of work experience in various healthcare or consulting projects across healthcare operations, quality, outcomes measurement, public health, health systems, or research governance.
  • MBA/higher degrees in life sciences, healthcare management, public health, medicine, nursing, pharmacy, biomedical engineering, or related fields.
  • Strong knowledge of healthcare operations and care‑delivery domains, including but not limited to clinical and operational operating model design, organizational restructuring for hospitals/health systems, service line feasibility studies, operational efficiency improvement, clinical process transformation, workflow re‑engineering, and performance optimization using healthcare analytics
  • Strong proficiency in Microsoft office tools such as Excel, PowerPoint etc
  • Exposure to healthcare ERP/HIS and enterprise platforms
  • Willing to travel to the Middle East and work on Sunday to Thursday working week and support MENA timings (11AM – 8.30 PM), as preferred (supporting Middle East Clients)
Benefits
  • Support, coaching and feedback from some of the most engaging colleagues around
  • Opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
healthcare transformationoperational optimizationclinical process re-engineeringdemand-capacity modellingclinical workforce optimizationrisk-sharing mechanismshealthcare outcomes trackingvalue-based performance dashboardshealthcare analyticsworkflow re-engineering
Soft Skills
leadershipstakeholder managementrelationship buildingconsulting skillsteam developmentcommunicationproblem-solvingstrategic thinkingclient engagementproject management
Certifications
MBAhigher degrees in life scienceshealthcare managementpublic healthmedicinenursingpharmacybiomedical engineering